Inderscience Publishers

Quality perception among university students and influence on Islamic culture on it: a case study

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This study aims to explain the quality management services in Islam perspective through interviewed sample of university students. From this sample, we can find out if people understand the quality management services concept based on Islam perspectives as well the concept driven from Western countries. This study implements a qualitative method, using interviews. A total of seven postgraduate students were interviewed from different Kulliyyahat at International Islamic University Malaysia (IIUM). Different procedures and tools are used to carry out a rigorous qualitative analysis. The study reveals many interviews. Most interviewees have basic information related to quality and need more awareness on its history and roots. This research will provide undeniable evidence that Muhammed (SAW) was the core of quality and will discuss it in two pronged: 1) quality management services as a standard concept in its generic form; 2) quality management services concept based on the holy Qur'an and Sunnah.

Keywords: quality management services, Islam, Islamic perspective, quality perceptions, university students, Islamic culture, student perceptions, Qur', an, Sunnah, Koran, higher education

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