Safeguarding Neighbours from Construction Noise London Borough of Richmond case study

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A project to modernise Twickenham railway station before the 2015 Rugby World Cup faced neighbours who are sensitive to noise. An outsourced monitoring solution ensured legal compliance and provided a web-based interface. Sharing data with the community and construction company built trust, reducing complaints and helping to avoid delays and fines.

Challenge
Noise is an issue for the neighbours at Twickenham Station and with yet another construction project, the local government authority – the borough – sought a system to ensure it stayed within permitted levels

Solution
Brüel & Kjær’s Noise Sentinel service kept watch on the noise levels 24/7. On a community web page, everyone interested could view the construction progress, noise levels, and mitigation efforts

Results
The system openly showed residents that the contractor complied with permitted levels throughout the majority of the project period. No complaints were filed after the system had been implemented.

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