User satisfaction with the perceived service quality of household toilets and its attributes is one of the important factors that affect users' attitudes towards toilet use. In this study, the perceived service quality of household toilets is assessed using data on users' satisfaction with individual service quality attributes and overall service quality in Gaya district of Bihar, India. The data collected from 723 households are analyzed using factor analysis and structural equation modeling (SEM). Then, an ordered logistic regression is applied to establish the relationship between the latent parameters and user satisfaction with the overall service quality of toilets. The latent factor, ‘toilet structure’ is found to be more important in users' assessment of the overall satisfaction followed by ‘availability of water’ and ‘toilet maintenance’. The identified latent factors are further analyzed in terms of their variation across socioeconomic groups, which showed that households belonging to socioeconomically marginalized sections of society are dissatisfied with their toilets. The service quality of household toilets constructed using subsidies mostly by the socioeconomically marginalized households is perceived as poor. The study highlights the importance of different dimensions of household toilets which would help policy makers in designing more effective policies on rural sanitation.
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After a career as a customs officer in the Netherlands, Wim van Tienen was well aware of the toxic gas hazards presented by some freight containers, so in 2009 he started a company, Van Tienen Milieuadvies B.V., offering gas analysis and safety advice. The company grew quickly and now employs 23 staff. Wim attributes a large part of this success to the advanced FTIR gas detection and analysis technology upon which the company’s services depend. Background It has been estimated that there are more than 17...
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In-House Oil Analysis Lab Saves Gold Mine Millions in Downtime, Repair and Replacement Costs
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