Succession Planning and Career Development in Public Utility Organizations: A Case Study of Two Skill-Based Programs

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More than ever before, public utilities need employees with greater skills to meet the demands of regulatory compliance, safety and reliability, optimization, community expectations, and loss of workforce due to retirements. At the same time, there is high demand for skilled workers in private sector utilities and other industries. This paper presents how Orange County Utilities (OCU) in Orlando, Florida and the District of Columbia Water and Sewer Authority (DCWASA) proactively faced this challenge with targeted employee development and career enhancement through training and certification programs.

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