Inderscience Publishers

The Borsele files: The challenge of acquiring usable data under chaotic circumstances

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Conducting empirical research involves a balancing act betweenscientific rigor and real-life pragmatics. The Delft Co-operation on IntelligentSystems (D-CIS) laboratory researches systems-of-systems consisting of thehuman and artificial systems involved in collaborative decision-makingunder chaotic circumstances. An important objective is the usefulness of ourresults in our major application domain: crisis management. The D-CIS labwas involved in setting up a crisis management exercise experiment and theaccording measurements regarding an improvement in internal communicationat Gemeente (Municipality) Borsele. In this paper, the empirical researchregarding this experiment, the methodology and its results are briefly outlined.The main lessons learned concern the interrelationship between the scenario,experiment and measurements, the problem of acquiring usable data and thechallenges of conducting grounded research.

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