Most everybody can relate a story of disappointment at Christmas time as a child. You’ve asked Santa for a specific toy or boot or piece of sporting equipment and you visualize what it will be like to open that gift. Then the moment comes and you open up the package and feel the initial excitement as you realize you’re actually going to get what you asked for.
Then as the wrapping paper is pulled away from the box… you get a sinking feeling. How could this happen? Your list was clear. You supplied details… Specifications… Related exactly what you wanted. But this wasn’t the real thing.
When poor substitutes arrive at a job site, the disappointment can be just as real. But, the stakes are higher. Reputations are at stake and sometimes property damage or public safety can be compromised when poor look-alike products are allowed on the job.
This morning, with the Yuletide just days away, I witnessed the collision of Christmas with the disappointment of a poor substitute product collide in an email string in which I was included. First, overnight I received along with hundreds of other recipients the following email from a Chinese vendor (name partially redacted).