IWA Publishing

The new IWA benchmarking framework

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Courtesy of IWA Publishing

The first mainstream publication on benchmarking as a management tool was R.C. Camp (1989) Benchmarking: The Search for Industry Best Practices that to Superior Performance. This publication fuelled the 1990’s trend for identifying those who were best in their class and adapting their practices in the search for best performance.

At a similar time the Office of Water Services (OFWAT) was introduced in England and Wales in 1989. A lack of real competition between water companies led to OFWAT using Yardstick competition (the use of metrics to determine performance) in order to generate artificial rivalry between companies in the interest of improving performance.

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