Inderscience Publishers

The role of participative management in the implementation of total quality management programs

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Proponents of Total Quality Management (TQM) programmes are in agreement about the importance of participative management techniques for successful implementation of TQM. In this paper, a framework for analysing participative management is presented and used to examine twenty case studies of TQM, drawn from the academic literature. The analysis indicated that participative management techniques have a very limited role in TQM implementation. In most of the organisations studied, employees only participate in the ongoing maintenance of a TQM programme, usually through team membership. Even this restricted use of participative management results in improved productivity as measured by objective standards in these firms.

Keywords: implementation, quality, human resource/OM interface, TQM, total quality management

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