Keywords: implementation, quality, human resource/OM interface, TQM, total quality management
The role of participative management in the implementation of total quality management programs
Proponents of Total Quality Management (TQM) programmes are in agreement about the importance of participative management techniques for successful implementation of TQM. In this paper, a framework for analysing participative management is presented and used to examine twenty case studies of TQM, drawn from the academic literature. The analysis indicated that participative management techniques have a very limited role in TQM implementation. In most of the organisations studied, employees only participate in the ongoing maintenance of a TQM programme, usually through team membership. Even this restricted use of participative management results in improved productivity as measured by objective standards in these firms.