Keywords: electricity distribution, network operation, strategic activities, electrical utilities, service providers, business models
The strategic activities of electricity network operators within changing electricity distribution industry
The electricity network business is facing new challenges due to deregulation and market changes, customer requirements, while at the same time current service markets are advancing. New, optimised business models are required to support the development of business processes, and there is a need to determine the core businesses for electrical utilities in order to know the direction into which the resources and capabilities in the organisations shall further be developed. In this paper, we examine the changing business environment of electrical utilities and assess the future challenges for the network operation business processes of electric utilities and service providers.