Keywords: enterprise resource planning, innovation of diffusion theory, IS success models, user satisfaction, information systems, ERP implementation, critical success factors, Taiwan
Understanding the critical factors effect user satisfaction and impact of ERP through innovation of diffusion theory
In the past few years, the benefits of ERP systems have appealed not only to large firms but also to small- and medium-sized firms. The samples come from 504, the winners of outstanding award given by the Ministry of Economic Affairs (MOEA) in Taiwan, R.O.C. Valid questionnaires of this research have 130 copies and it has return of 26%. This study concludes three main results by implementing ERP system: user participation and observability have strong significance on user satisfaction; user satisfaction has strong significance on individual performance; individual performance has been evaluated as positive significance on organisational performance. On the whole, most of the hypotheses were supported through EQS statistical analysis. We believe that the successful implementation of ERP system within firms will play a significant role and be associated with the competitive advantages in innovative age. Implications of these results for practice and research are provided.