Inderscience Publishers

Usage and impact of Information Technology on the SSIs performance of Jammu region, North India

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Courtesy of Inderscience Publishers

The study addresses extent of Information Technology (IT) usage and its impact on performance of small-scale industries operating in Jammu Region, North India using primary information from 144 IT-savvy Small-Scale Industries (SSIs). Study results identify two distinct IT adoption stages. The firms in first stage of IT applications focus on office automation and e-mails for data processing and website usage for promotional purposes. The second-stage firms, along with first stage e-applications, use Computer Aided Design (CAD) and Computer-Aided Manufacturing (CAM) softwares and websites specifically to communicate with business trading partners and customers. The advanced e-commerce softwares like ERP and EDI, e-applications for third stage firms are not found in Jammu region.

Keywords: information technology, IT small scale industries, SSIs, IT applications, Jammu region, IT usage, IT impact, SSIs performance, India, internet, office automation, e-mails, data processing, website usage, promotion, CAD, CAM, computer aided design, computer aided manufacturing, communications, ICT

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