IWA Publishing

Water Operator Partnerships: Characteristics

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In basic terms, water operators all manage the same processes, with degrees of complexity under varying working environments. Effective management requires human resources with the right skills and incentives to push for improvement. To sustain the benefits of demand driven capacity building programmes, these must be tailored to the operator’s specific needs. The gradual development of a partnership under the WOPs umbrella allows for step-by-step extension of capacity and may eventually lead to a total overhaul of the recipient operator’s organization and operations.

Additionally, staffs need a suitable enabling environment and the right incentive structure to apply what they have learned. Only by applying sound human resource management can the operators expect to benefit fully from the resources invested in capacity building.

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