Keywords: decision support, negotiation modelling, world wide web, internet communications, electronic commerce, computer-mediated communication, technology diffusion
World-Wide-Web technology in support of negotiation and communication
With the advent of the mass use of the internet involving the classic use of e-mail, file transfer and now the more recent use of www applications, such as home pages, chat, Internet phone, audio and video, and web broadcast systems, business transactions over the net are dramatically increasing. An important, yet relatively undeveloped component for electronic commerce is the negotiation of contracts and the resolution of disputes. We discuss web-based technology and practice in supporting business negotiations and communication. The focus of the paper is on the present and the future promises of such technology.