Customer satisfaction is of utmost importance to us. If, despite our intensive quality controls, you should have a problem with one of our instruments, we will be only too willing to work with you to solve the problem as soon as possible.
Metrohm specialists are available to address any issue that may arise over the course of your Metrohm system lifetime – from the decision making process for a new unit to system replacement: Support in system selection and/or expansion. Design Qualification. Feasibility studies. Modification or extension of methods. Requalification and decommissioning.
Application Support – take advantage of our experts’ know-how. Application know-how is the key ingredient to use your instrument to its’ full potential. At Metrohm we’re happy to share our knowledge with you and to offer you a wide range of literature and services: Access to Metrohm’s Applications expertise. Free download of over 1700 applications in the Application Finder. Fast and professional troubleshooting support...
Repair Service – fast help whenever and wherever you need us. Metrohm Repair Service: Fast instrument repairs due to decentralized repair workshops around the world. High quality repairs by trained and certified professionals. On-site emergency services and express repairs for maximum instrument up-time.
The PAMAS After Sales Support has priority and PAMAS service continues also after the particle counter has been sold. We attach great importance to a service of higher value and to standardised calibrations.