Laboratories worldwide depend upon Artel technology and expertise to standardize and optimize their liquid handling instruments and processes, and to give them total confidence in their results. Since 1982, Artel has been solving liquid handling quality, productivity and compliance challenges in laboratories in pharmaceutical and biotechnology research, regulatory bodies, academia, clinical diagnostics, forensics, public health, agbio, food quality and safety and environmental testing. Artel provides quality assurance systems and a broad and fully customizable range of support, training and consultation services for laboratories using automated liquid handling instrumentation and manual pipettes.

Company details

25 Bradley Drive , Westbrook , Maine 04092-2013 USA
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Business Type:
Industry Type:
Laboratory Equipment
Market Focus:
Globally (various continents)

But beyond providing fast and easy-to-use liquid handling verification and calibration systems, we offer value-added services to help customers ensure the quality, productivity and compliance of their laboratories.

Serving the laboratory community with exceptional products and services since 1982, Artel is the worldwide leader in liquid handling quality assurance.

Commitment to Quality

At Artel, we take quality seriously—from top management down, from product receiving to product shipping, and from supplier evaluation to customer service. The in-depth communication throughout the organization, the time we invest developing robust, easy-to-use solutions, and our customer-focused approach are all key factors in achieving our high-quality standard.

Artel maintains a stringent Quality Management System (QMS) to support efficient company operations and superior product quality.

  • Certified to ISO 9001 Quality Management Systems Requirements
  • Certified by and registered with SAI Global for a Quality Management System which complies with the requirements of ISO 9001 (Certificate CERT-0102472)
  • Complies with the Food and Drug Administration’s (FDA) 21 Code of Federal Regulations (CFR) Part 820 Quality System Regulation
  • FDA-registered as a manufacturer of Class I Medical Devices

Artel Laboratory Accreditation

The Artel Laboratory is an independent entity that adheres to an even more stringent quality standard. The Laboratory’s quality policies are a commitment to good laboratory practice and to the highest quality of service for our testing and calibration activities.

The Artel Laboratory is accredited by A2LA (American Association for Laboratory Accreditation) to ISO 17025, for technical competence in the fields of Chemical Testing (Certificate 2093-01) and Calibration (Certificate 2093-03).

As part of maintaining accreditation, we are routinely assessed by an A2LA technical expert to confirm the competence of our:

  • Technicians
  • Tests and calibration methods
  • Proficiency testing program
  • Quality system

What does accreditation to ISO 17025 mean for our customers?

While we take great pride that our commitment to quality is recognized by an independent agency, accreditation supplies not just peace-of-mind for our customers, but allows us to provide ISO/IEC-17025-compliant calibration certificates for PCS Instruments, PCS Calibrator Kits, and MVS Calibrator Plates.

We Write the Book on Industry Quality Standards… And Then We Live It

The valuable experience and insight of Artel’s metrologists and scientists is recognized far beyond the doors of our company. With in-depth liquid handling quality assurance expertise, Artel’s team of metrologists and scientists are leaders and contributors in international organizations that develop standards for pipette calibration, volume and weight measurements, metrological traceability, and laboratory quality.

Writing guidance documents

Many of our team members are working behind the regulatory scenes, converting their in-the-field liquid handling expertise into international standards. Richard Curtis, PhD, Chairman and Director of Technology, was a key author of ISO 8655-7, which provides guidance on non-gravimetric methods of volume measurement. And George Rodrigues, PhD, Senior Scientific Manager, contributes to maintenance and revision of pipetting and volume measurement standards for ASTM International.

Actively participating in global standards organizations

In addition to writing standards, our team members lead and contribute to a number of committees at international standards organizations. George Rodrigues chairs the ISO and ASTM committees for pipettes, weighing devices, and other laboratory equipment, and actively contributes to metrology committees of NCSL International (the National Conference of Standards Laboratories).

Bjoern Carle, PhD, Product Manager, focuses his standards-development efforts on pipette calibration, measurements, traceability, and quality systems. He participates in committees of ISO and ASTM, as well as CLSI (Clinical and Laboratory Standards Institute).

Translating quality standards into action

Because so many of our team members are active participants in standards organizations, we can quickly and easily implement our in-depth understanding of quality standards both internally and with our customers.

The in-house Artel team including Doreen Rumery, our Quality Control Manager, and Cary Ouellette, our Quality Assurance Manager, ensures operational regulatory compliance, and shares that expertise with our customers during on-site training sessions.  Together they manage key elements of the Artel Quality Management System and ensure compliance with FDA Quality System Regulations (QSR).

From writing and shaping liquid handling measurement standards, to implementing and sharing our expertise on standards and regulatory issues, measurement quality is what Artel is all about.