The growth of CIC Photonics, Inc. (CICP) is due to its proven record of manufacturing high-performance gas cells/gas analysis systems as solutions. CICP’s products and markets have matured and evolved over 14 years as customer needs have changed. CICP now has a diverse portfolio of multiple-industry customers (and product solutions) that have independent economic cycles, stabilizing product sales. Industry sectors such as specialty gases, semiconductors, chemicals, and photovoltaics have been high-profile and growing industries. The proven solutions help to lower the cost of ownership by providing enhanced state-of-the-art technology, reduced environmental impact and potential health and safety hazards through effective monitoring, and improvement in productivity with turn-key, real-time FTIR Gas Analysis.
- Business Type:
- Industry Type:
- Monitoring and Testing - Air Monitoring and Testing
- Market Focus:
- Internationally (various countries)
- Year Founded:
- less than $1,000,000 US
Since 1994 CIC Photonics, Inc. (CICP) has proven that its state-of-the-art FTIR sampling accessories, long and short path gas cells, and IRGAS gas analyzers are highly competitive in price and performance with those of its competitors for university, government, and industrial end users around the world. Our repeat customers include Applied Materials, Samsung, Air Liquide, Linde, Dupont, ExxonMobile, Shell, NCSU, NASA, EPA and NIST.
As an ISO 9001:2008 certified company, CICP designs, manufactures, and distributes gas cells and gas analysis systems tailored to meet the needs of semiconductor, photovoltaic, petrochemical, combustion, chemical, air monitoring, and research sectors of the world economy.
CICP offers to install and train users on its products. Customers can have a CICP service engineer go to the user's location to conduct the training, or the customer can send personnel to CICP's facility. In addition, there is training available on this site.
CIC Photonics prides itself on the high level of tech support it provides to its customersâ€”both before and after a sale. Our tech support is often the differentiator which provides closure of a sale and word-of-mouth referrals.
In particular, we find that most new customers of FTIR-based gas analyzers are engineers with no previous training or experience with infrared spectroscopy; yet they have chosen FTIR spectroscopy because of the breadth of gas species that can be measured simultaneously and in real-time.
As a consequence, our staff of chemists and engineers often becomes thoroughly involved in understanding the customerâ€™s application and in defining a solution. This kind of tech support begins at the first communication to or from the new customer and often involves several follow-on exchanges of information. When a customer is dealing with a new application for their company, we often perform literature searches for relevant technical articles, which we convey to them. Once we have achieved a comprehensive description of the scientific or engineering application, we can then generate a price quotation for a gas analyzer system that not only contains the list of hardware and software components but also specifies the necessary operating conditions and parameters. This level of pre-sale technical support puts both us and the customer on the same knowledge base.
Once a system is assembled and tested at our Albuquerque facility, we offer a training session to the end users on their system before we ship to their destination. This training includes fundamentals of spectroscopy, demonstrations of gas analysis, and hands-on exercises by the end users. When completed, the end users are prepared to install and operate their gas analyzer at their facility.
But our tech support does not end at that point. We continue to provide guidance and assistance for both effective hardware and software performance for a minimum of three months after delivery of the system. During that time, all manner of hardware diagnostics and software interpretation is available from our technical staff; we want to make certain that the system and the end user are functioning to the fullest level of performance. Incidental issues will be supported long after the three months; for more substantive tech support such as providing analyses of the data collected by the end user, we offer either extended terms or case-by-case pricings.
For our foreign orders and shipments, we can include installation and training at the customerâ€™s site as an additional line item in our quotation; this option is also available to our domestic customers. In a recent case, a customer was an experienced scientist and spectroscopist, but he recognized the need for advanced training on our software modules. He contracted with us to send our top engineer to provide higher level tech support for his system. Afterward, he wrote: 'I have to say that your training was the best weâ€™ve ever had here at .... The 3 of us learned more about FTIR in those first 2 hours than ever before. I feel extremely confident now in using our new IRGAS system. Thank you very much for your insight and helpâ€
Since 1994, our experience with gas cells and design, development, and placement of FTIR gas analyzers, CIC Photonics has been and is a leading supplier of those product lines and has a team of experts available to provide high level tech support to its customers.
IRGAS is the acronym for 'Integrated Real-Time Gas Analysis Solution.' It was created in 1997 as the first analytical instrument for high-sensitivity (ppb) detection of impurities in electronic specialty gases. The core components of the IRGAS have always been a FTIR spectrometer, a long path 'White Cell', and a custom-designed quantitative analytical and hardware management software. Now the IRGAS consists of several versions, each one specific to an industrial gas analysis application and solution, to be described later. The origin of the IRGAS concept derives from separate requests during the 1996-97 period from technology managers in two major electronic specialty gas producers for an integrated hardware package and a recognition by our software engineer that all existing FTIR spectrometers and available analytical software packages were based upon different computer languages, that were not readily integrateble for a quantitative gas analysis system. This understanding of the technology at that time provided the incentive for CIC Photonics to engage a University of New Mexico MSEE student in computer engineering to solve this industry problem by designing an entirely new software package for both hardware management and quantitative gas analysis, known widely now as SPGAS—'Specialty Gas Analysis Solution.' After a series of evaluations of available FTIRs for use in rugged industrial plant settings and those having leak tight enclosures to permit 100% purging with high purity nitrogen, the ABB Bomem WorkIR was chosen for the IRGAS Solutions; the MB3000 currently is the preferred FTIR because of its modular design, its warranty, and its high sensitivity (SNR = 50,000:1). Completing the core components of the IRGAS are the long and short path gas cells manufactured by CIC Photonics. The workhorses are the 4Runner (6.0-meter), the Ranger-EN (9.6-meter), the Scout-EN (2-, 5-, 10-, and 20-cm), and the CRV (1.0 to 10-mm), all made of 316L stainless steel with custom features of fast gas exchange rates and fast temperature equilibrations of flowing gas samples. What is an IRGAS System? It is the high quality, high performance, and highly competitive industrial gas analyzer solution for multiple applications with a decade-long track record of serving satisfied clients worldwide.