newterra is a leading provider of decentralized water and wastewater treatment solutions to the industrial and municipal markets. With its suite of patented and proprietary technologies, newterra offers a broad range of solutions to the world’s most demanding industrial end users including mining, oil & gas, and food & beverage companies. newterra’s capabilities – from design & engineering to manufacturing in its own facilities – allow the company to maintain full control over the quality of its systems while achieving on-time delivery.
With operations in Canada, the United States, Germany, and the UK, newterra can address its customers’ needs on a global basis. newterra is a distinguished recipient of Deloitte’s 50 Best Managed Companies for the past six consecutive years.
To use innovative technologies to improve quality of life by improving the quality of water in every opportunity, at each location where we are afforded the chance.
To be recognized by our customers as their first choice in the supply of environmental solutions through:
- Building on our core competencies of system design and construction
- Focusing solutions around our world leading membrane technology and MBR design
- Selectively approaching markets where our core technologies give us competitive advantage
- Adding complementary technologies to our offerings though R&D, acquisition, licensing and partnering
- Offering excellent customer support and service, always focusing on making our customers successful
Our Core Values
- Honesty in all that we do
- Respect for the individual
- Safety in the workplace and home
- Commitment to our success
- Commitment to our customers’ success
- Commitment to our environment
Our Corporate Culture
- Our culture is one of celebrating and supporting the success of our teammates and partners in an environment where we enjoy what we do, the people we work with and are proud of the accomplishments of our company
- We seek to build long term relationships with our employees, our customers and our suppliers and do not treat our partners, nor expect to be treated by our partners, as a one time transaction
- We approach our opportunities and challenges with a sense of urgency that establishes our image as committed to success and our customers.
Research & Development
newterra has a strong R&D focus. We combine our entrepreneurial spirit and technical knowledge to create innovative new technologies and processes that will ensure long-term viability of the company.
newterra prides itself on being a good corporate citizen through our charitable, cultural, and educational support to the communities in which we operate.
Employee Profit Participation
newterra recognizes that our employees are the lifeblood of continued success. Our well-established profit sharing program is central to a culture of shared goals and teamwork.
A Culture Deeply Rooted in Safety
Health and safety are fundamental components of our training programs and workplace protocols at newterra. Protecting employees, contractors, business partners and visitors to our facilities and job sites from the risk of workplace injury or illness is a primary objective.
We conduct weekly safety meetings with all production employees, monthly meetings on a company-wide basis, and hold formal Health & Safety training sessions annually. We are proud to take a leading, proactive role in the development and delivery of training on over fifty health and safety topics.
We reinforce that training through routine inspections throughout our operations, and an annual audit of our Health & Safety Program that based on the Workplace Safety and Insurance Board’s (WSIB) Workwell Audit.
At newterra, our water treatment and groundwater remediation solutions have earned the confidence of Fortune 500 resource companies, leading environmental engineering firms, industry and municipalities for several key reasons:
We have full control of a turnkey process – from design to manufacturing to service. We’re directly involved in – and accountable for – every stage of creating each newterra system.
Our detailed approach maximizes project efficiency and client confidence. From piloting through deployment and telemetry monitoring, our processes ensure successful outcomes.
Our solutions take advantage of innovative, proven technology – such as our patented MicroClear™ MBR membrane, sound abatement features, and iron removal system.
With over 40 mechanical, chemical and electrical engineers and application technologists on our global team, we have the in-house expertise to provide everything from design assistance to a full proposal with detailed costing. As a custom manufacturer, newterra utilizes sophisticated mechanical and electrical engineering tools. We can provide three-dimensional renderings of individual components or entire systems.
newterra’s Production Group consists of many licensed and apprentice millwrights, pipefitters, carpenters and electricians. Like our Engineering Team, our Production Group is structured to optimize our custom manufacturing capability and achieve a high level of quality – with a focus on continuous improvement. Our UL Certified electrical panel shop and a MET Certified manufacturing facility means newterra systems are built to the highest standards.
A Solid Support Network
Our commitment to supporting customers is demonstrated by our four service facilities strategically located throughout North America. The newterra on-site service team undergoes comprehensive safety training, and are highly skilled in the maintenance, troubleshooting, controls and telemetry of our systems – and those of other makers. newterra offers:
Start-up Assistance & On-Site Training: Full system inspection, process alarm testing and training support.
Operating & Maintenance Contracts: Detailed programs are available to maximize efficiency and minimize unscheduled downtime. Our standard 1-year warranty can also be extended.
Emergency Troubleshooting & Repair: Technical phone support and, if required, responsive deployment of our trained technicians with the parts and tools to
address emergency repairs.
Field Installation & Modifications: Our licensed tradespeople can install your system and perform system modifications on-site.
Unsurpassed Parts & Rentals
At newterra, we support operators of our systems and other makes with an extensively-stocked Parts department that offers phone support. newterra also has a large fleet of rental equipment – from pilot systems to full treatment and remediation systems, as well as used equipment for purchase.
We put the same care into the production facilities that create newterra systems and components as we put into our solutions themselves. Our global production in driven out of three manufacturing bases in Brockville, Ontario, Macon, Georgia, and Langgöns, Germany.
Each of these locations has been optimized to enhance our capabilities and the equipment our clients rely on to protect the elements. This commitment to operating our own facitilies – as opposed to subcontracting – provides us with direct control over the quality, durability and delivery timing of every newterra solution.