Our approach to business is based on a philosophy of values - dedication, quality, and innovation. Our pledge to you is to deliver high quality, innovative products that are built with your safety as our top priority. Your needs drive our innovations. We have also made as commitment to our own people to provide a friendly and productive work environment where goals are met through teamwork and shared objectives.
The Starfield LION team pulls in one direction for one reason: to make the best and safest products possible. See our complete line of products on this site or download PDFs of our product catalogues to learn more about the Starfield LION Advantage.
Fostering Customer Intimacy
We have a deep commitment to delivering at a “world-class” level our customer’s personal safety, readiness, and professional identity needs. Delivering this starts with having strong personal networks, and with personal experience “walking in the shoes of the customer”.
Doing What We Promise
We seek to do business with stakeholders who share our commitment to honesty, transparency, candor, and fun, as well as to action consistent with our core values — like us, they strive to win with integrity.
Learning From Everything And Everyone
We value curiosity and strong personal initiative in the pursuit of understanding our customers’ needs and exceeding them.
Respecting All People
We harness diverse points of view and even conflict as useful sources of learning, innovation, and continuous improvement.
Collaborating To Deliver Solutions
We use teamwork and a commitment to do whatever it takes to deliver solutions. This is what fuels our operational excellence. Lasting internal and external partnerships based on trust, mutual respect, and collaboration are at the heart of Lion’s success.
Nothing Short Of Excellence
We understand that exceeding our customers’ expectations demands leadership, diligent planning, skillful organizing, rapid decision making, training, and having the right tools — this is how we consistently and reliably achieve flawless execution.
Being Good Corporate Citizens
We extend our sense of leadership to the global communities in which we live and work — we are privileged to give back to those that give so much to us.
Benefit from Starfield LION Quality Process
Throughout its history, Starfield LION has dedicated itself to providing quality products and services to its valued customers. Quality doesn’t just happen by talking about it — it takes quality people using a quality process. The quality systems at Starfield LION have been registered by Underwriters Laboratories Inc. to the ISO 9001:2008 series standard.
A Real Commitment to Quality Products and Services
What does ISO 9001:2008 registration mean? ISO is short for the International Organization for Standardization. It promotes the development of standards, testing, and certification to encourage the real commitment to quality products and services. In order for a company to become registered as an ISO 9001:2008-compliant firm, it must pass a strict evaluation of its product development, manufacturing, quality, and documentation processes by a qualified independent third-party registrar. Registration certifies compliance to the quality process based on observed evidence as opposed to the performance testing of a garment. The audits are rigorous, inflexible, and are conducted on a “follow-up” inspection basis, as well.
Consistency and Reliability in Every Step
ISO 9001:2008 registration is proof-positive that Starfield-Lion is committed to continuous improvement of all procedures relating to meeting customer expectations. The process requires Starfield-Lion to formalize and document each and every step by which they design and manufacture protective clothing, and the processes used to respond to complaints, questions, suggestions and ... of course ... the occasional error. The result is consistency and reliability in every step of the manufacturing process of protective clothing. Each garment is cut and sewn the same way and the customer gets the same product regardless of who performed the work.
Responsive to Customer Concerns
Because it covers the design process, ISO 9001:2008 is a stringent registration. It requires the manufacturer to listen to customer feedback and take action. Starfield LION has a Quality Review Board that meets regularly to formally review customer feedback. A team member is assigned the responsibility of investigating the concern or suggestion from a customer and recommending a course of corrective action.
The process also requires Starfield LION's suppliers to be accountable by documenting their quality criteria and the corrective actions taken in case a material or product fails the criteria.