Software and Web Solutions from Thinking Windows Pty Ltd.

AquaRate - Highly Flexible and Scalable Water Billing Software

AquaRate is a highly flexible and scalable water billing solution. Designed for Australian water utilities, the system focuses on providing first class customer service whilst ensuring government regulations are met. A powerful relational database engine is at the heart of the system and controls both the billing and customer relationship information.

AquaStats - Statistics Analysis Module

AquaStats is the AquaRate statistics module which has been developed to provide the managed collection and storage of statistical data that every water utility requires. The data collected and reported on is completely auditable. The system is specifically designed to manage multiple iterations/snapshots of data over time and according to user defined parameters, allowing management and auditors complete transparency of statutory data. The data...

AquaTact - Customer Relationship Management (CRM)

AquaTact is the Customer Relationship Management partner to AquaRate. This module is responsible for managing the water utilities' call centre activity. The system is tightly integrated with the customer and property information and this ensures that that all customer contacts are accurately recorded and classified. AquaTact has direct links to the corporate GIS system and may also integrate with asset management and job allocation systems.

AquaCert - Automated Information Statement Software

AquaCert is the module responsible for processing automated information statement requests. AquaCert utilises the web service implementation of the Vendor Statement Certificates Online project. Information statement requests are now received through a direct web connection with the originating systems web server and transmitted back through the same method.

AquaRead - Meter Reading Software

AquaRead is the meter reading solution for AquaRate. This system utilises web services to communicate with the mobile device and meter readers may import and export reading rounds whilst in the field using wireless communications. For rural utilities, the cost savings on fuel and travel time can be substantial and the efficiency of the meter readers improves dramatically.

NetBill - Web-Based Billing Companion Software

NetBill is the web-based billing companion for AquaRate. Hosted on the authorities' web site, the application delivers billing information directly to the recipient. When new invoices are generated by the system an email notification is sent to the recipient announcing “you have bills”. Corporate managers can supervise accounts staff and approve payments to the authority. The system is designed to accept EFT transfers and assists the...

AquAlert - Custom Designed Messaging Software

AquAlert is a custom designed messaging service. It complements the AquaTact product by providing notification services to end users participating in various work flows within the organisation. It behaves in a similar way to Microsoft’s Outlook notification mechanism announcing to the end user when they have new tasks assigned to them. The messenger interface will launch the AquaTact CRM product and position the display at the newly assigned...

Aquire - Asset Mapping Software

Aquire™ is an asset mapping solution for collecting GPS locations of water meters in the field. It runs on Trimble GeoExplorer-series handhelds, with support for attached laser range-finders. Being a sibling application of our AquaRead™ meter reading solution, it utilises two-way wireless communication between the water authority’s server and the handheld device. This allows the operator to walk the standard meter reading round,...

Aquantify - Enterprise Information Management Software

Aquantify is an enterprise information management solution specifically designed to support a wide range of environmental data. It is particularly well-suited for managing water and wastewater quality data centralized into a single, powerful database engine, enabling efficient monitoring, analysis and reporting. Features of the system have been designed to support the hazard analysis and critical control points (HACCP) approach to dealing with safety...

Thinking Windows Pty Ltd. Software

AquaRate