Tracer Electronics LLC

Tracer Electronics LLC is a professional sales, repair, and training provider for the underground utility protection industry. Tracer endorses only the best pipe and cable locating and water leak detection equipment available in the market place today. We are authorized distributors for several major brands of professional locating equipment, water leak detection equipment and video pipe inspection equipment. Tracer also operates one of the largest locator repair and calibration centers in the Americas. We specialize in sales to Alabama, Florida, Georgia, Kentucky, North Carolina, South Carolina and Tennessee. We offer Nationwide Repair coverage for most major brands of utility locators and leak detectors, including brands: Vivax-Metrotech, Fisher Labs, Sensors & Software, Pipehorn, Subsite, Rycom, 3M Dynatel, Radiodetection, and others...

Company details

6981 Eastgate Blvd. , Lebanon , 37090 Tennessee, USA

Locations Served

Manufacturers Represented

Business Type:
Distributor
Industry Type:
Electronics and Computers
Market Focus:
Nationally (across the country)

Sales

We only offer the industries best products and solutions. Its important for the brands we represent to be of the very highest quality and standards. All our brands are globally recognized as technology leaders and innovators within their respective industries. Our primary area of sales coverage consist of the states of Alabama, Florida, Georgia, Kentucky, North Carolina, South Carolina and Tennessee.

Repair Services

We service all products that we sell. We take pride in being the very best and largest independent instrument repair organization within the utility locating industry. We offer full repair and calibration services for most major brands. In addition we offer limited professional water leak detection and private utility locating services.

Warranty Repair Center

Tracer Electronics LLC is also an authorized full service factory warranty repair & calibration center for:
Vivax-Metrotech - (Utility Locators, Metal Detectors, Pipe Inspection Cameras)
Sensors & Software - (GPR - Ground Penetrating Radar Carts & Concrete Scanners)
Sewerin - (Water Leak Detectors, Leak Correlators, Noise Loggers & H2 Tracer Gas Detectors)
Fisher Labs - (Utility Locators, Water Leak Detectors, Metal Detectors)
Ridgid - (Pipe Inspection Cameras)

Training

We offer factory qualified training on every product that we sell. We are also factory trained to instruct on other brands of underground utility locators and water leak detectors. Upon request we can offer generic training or specialized training.

Support & Loaner Program

Our “Turn-Key” approach to sales makes every new customer a partnership rather than a sales transaction. We provide FREE training with every locator system purchase and we offer a FREE loaner system should a lengthy repair ever be necessary.

Brands

Our organization constantly evaluates new technologies and new products as it becomes available to the markets. This on-going commitment to new product evaluation guarantees our customers that Tracer Electronics will always provide the best products for the best value.

Affordability and serviceability is very import to our product evaluations. We strongly feel that fair pricing and low cost of ownership is very important to any decision process. Knowing our commitment to this process gives our customers peace of mind with every purchase or recommendation.

Organizations

We are proud members of the following:

  • KGA
  • GRWA
  • KRWA
  • NACE
  • NCRWA
  • SCRWA
  • TAUD

Tracer Electronics LLC is registered trainers for participating organizations. Our training can offer continued education credits toward 'Underground utility locating' and 'Water leak detection', etc.

  • To treat our customers like business partners, not sales transactions.

  • To provide the best and most economical repair and training services.

  • To provide the best available products to our customer base.

  • We are constantly evaluating new products in the marketplace, so our customers can depend on us to provide them with the very best choices.

  • We only sell products that we can fully service and repair. This policy helps eliminate equipment downtime, therefore dramatically reducing cost of ownership for our customers.

  • To create value and make a difference for our customers.

  • Our customer always comes first.

Our strategy is to treat each customer as a business partner not a sales transaction. Our vision encompasses combining our quality technical repair services with our various selling segments, and when necessary providing loaner equipment and offering FREE professional training and support with each sale. Our goal is to bring real cost savings and value to our customers via new equipment purchases, economical repair services (no evaluation fees), reducing overall cost of ownership and providing our customers with real-time value.

We are committed to providing the highest quality standards in the industry, a commitment to quality that has been recognized time and time again by both our repair and sales clients. Our well-trained, well-supervised, highly motivated staff, our ability to provide quick turnaround, our state-of-the-art technology and stringent quality control procedures continue to set Tracer Electronics apart from other service repair centers and distributors. We will not offer our customers new products that do not meet our own high quality standards.

To continue our growth over the next several years and beyond, we must look ahead and understand the trends and forces that will shape our business in the future economy and move swiftly to prepare for what's to come. Simply put we must get ready for tomorrow today. That is what our 'Vision' is all about. It creates a long-term destination for our business model and customer expectations. It creates real costs savings for our business partners. It provides a clear path to where we want to go and how we get there.

We offer 60+ years of combined experience with repairs of Pipe and Cable Locators, Metal Detectors, Water Leak Detectors, Cable Fault Locators, Pipe Inspection Video Camera Systems, Ferromagnetic Locators, Fusing Irons, and other instruments vital to the underground utility industry.

We also offer 50+ years of combined experienced selling to utility based industries. We know what our customers needs are, and we understand just how important excellence in service & support can be for their daily success, and we are committed to bringing excellence each time we have an opportunity to work for our customer.

At Tracer Electronics we promise to only offer our customers the very best products with the best value. Simply put, we only offer the products that can meet our own stringent quality and high service standards and must be affordable and priced fair in the market place. If a product can not be serviced by our state-of-the-art service center or provide real costs savings and value to our customers, we will not sell it.

In this new economic era many companies have downsized and reduced customer services, raising prices, cut back with on-site visits, and free product training. Our business model fills the void vacated by today’s manufacturers and provides our customers with industry leading sales, service, support and free training.

Tracer Electronics LLC

We are a nationally known repair & calibration service center and a leading sales distributor for several industry leading brands of underground utility locating equipment. We specialize in EM locators, GPR carts, water leak detection equipment and video pipe inspection camera systems.

We only offer the industries best products and solutions.

It is important for the brands we represent to lead the industry with quality, innovation, performance and affordability. All our brands are globally recognized as technology leaders and innovators. Our primary area of sales coverage consist of the American states of Alabama, Florida, Georgia, Kentucky, North Carolina, South Carolina and Tennessee. We also cover other areas on a limited basis. Our repair & calibration service is nationwide.

Our commitment to recognize each customer as a business partner rather than a sales transaction is what makes us different from everyone else.

Our vision encompasses combining our quality technical repair services with our various technical selling segments, providing loaner equipment when necessary and offering FREE professional training and first class support with each sale.

Our goal is to bring 'real-time cost savings' and 'value' to our customers via new equipment purchases, economical repair services, and on-site training focused to reduce the overall cost of ownership. We promise no hidden evaluation fees or unnecessary service plans will ever be associated with any Tracer Electronics repairs. We provide our customers with value aimed at improving the bottom line.

We are experienced in repair and calibration of most major brands on the market today. We are an authorized factory warranty/repair center or a factory trained service center for many brands including, Vivax-Metrotech, Sensors & Software (GPR carts), Fisher Labs, Sewerin (Leak Detection) and others. We also repair 3M/Dynatel, Rycom, Radiodetection, Subsite, Heath Consultants, Pipehorn and others.

Our repair costs and labor rates rank among the lowest in the industry. Our customer retention is among the highest in the industry. We pride ourselves in providing customers with the best possible value on each and every repair. We stock tens of thousands of repair components and parts, we provide device level of isolation on circuitry and we have the best trained and motivated repair team in the industry. All this equates to quick turnaround and lower costs to our customers.