Vaisala

Vaisala

Enhanced safety, efficiency and decision making through environmental measurement and related services. Explore the industries and applications we serve, or take a shortcut to see products and services for your application by choosing your measurement need or interest area below.

Company details

P.O. Box 26 , Helsinki , Finland FI-00421 Finland

Locations Served

Our Distributors

Manufacturers Represented

Business Type:
Manufacturer
Industry Type:
Monitoring and Testing - Meteorological Monitoring
Market Focus:
Globally (various continents)
Year Founded:
1936
Employees:
Over 1000
Turnover:
100,000,000 - 1,000,000,000 €

The lives of millions of people all around the world are touched daily by the work we do and the technologies we create. Our products and services provide our customers with the means to influence and better understand their environment. Curiosity, the desire to meet challenges and an extraordinary ability to innovate are at Vaisala's core, both past and present.

Reliable environmental observations for better decision making, safety and efficiency.

Quality Policy:

Our aim is to provide our customers products and services with mix of performance, reliability and convenience to best fulfill the needs of the customers.

We regularly measure customer satisfaction, the performance of our internal processes, the learning and professional growth of Vaisala employees and the financial performance of the Vaisala Group.

Managers on all levels systematically and continuously measure, review, and take action to improve our quality performance.

Specific quality goals and targets are defined in the strategies of the market segments. The cross-functional work for continuous quality improvement is steered by the Quality Council. 

Every Vaisala manager is responsible for the quality performance in the segment, function, project and business process of his or her own.

Every employee is responsible for his or her own quality performance in the business process.

Reliable Customer Experience Requires Constant Attention:

Customer feedback is very important for us, and we appreciate the time and effort customers take when giving their view on our performance. Analyzing how we have succeeded compared to the expectations allows us to investigate gaps and develop our operations.

We invite customers and other stakeholders to give feedback in several different ways: We provide short and to-the-point surveys e.g. after service cases, deliveries and training sessions. Additionally, we conduct an annual customer satisfaction survey comprising of telephone interviews with key customer contacts from around the world.

The customer satisfaction survey results steer our improvement efforts across our entire operation. We want to align our internal measures with what customers expect from Vaisala. When we focus on the areas that matter most to our customers, we can continue to deliver the quality that our customers expect.

Annual Customer Satisfaction Survey 2016:

In 2016, over 600 customers and representatives participated in a telephone survey conducted by an independent agency. According to the results, we are on the right track in improving delivery performance, responsiveness, quality, calibration and repair turnaround times as well as problem handling, and we want to continue these efforts.

Innovation and Renewal through Research and Development

Based on the 2016 survey, Vaisala customers are overall very satisfied with product quality and reliability. We are happy to receive this good feedback, as these themes are extremely important for us. To meet the expectations also going forward, we continue investing in our research and development (R&D).  In 2016, the R&D expenses totaled EUR 38.0 million, representing 11.9% of net sales. Read more about Vaisala's new product releases in 2016.

Improved Delivery Performance Appreciated by Customers

Based on the customer feedback from the previous years, we have systematically focused on improving our delivery performance. During 2016, our on-time delivery rate was at 98%. This year’s survey shows this improvement has been well received by our customers; 98% of the interviewed expressed satisfaction towards the delivery performance.

Focus on Improving Online Service and Support

One improvement area highlighted is ease of contacting Vaisala. We want to be more easily accessible, and further improve the customer experience.

A big part of this is developing the online support and services we offer. To that end, we launched MyVaisala support portal in 2015. The portal allows customers to create and track their service requests and sales orders 24/7. We have also expanded the Vaisala Online Store into new countries, and included calibration and repair services to it.

Vaisala's Origins

Vaisala's origins date back to the 1930s when Professor Vilho Väisälä, Vaisala's founder and long-time managing director, invented some of the operating principles of a radiosonde. The company was established in 1936 in Finland, and the first radiosondes were manufactured in the basement of a residential building in the center of Helsinki. From a modest start, the company evolved to become a world leader in many measurement fields. 

Nowadays Vaisala employs approximately 1,600 people and exports 98% of its production to over 150 countries. Curiosity, the desire to meet challenges and an extraordinary ability to innovate are at Vaisala's core, both past and present.

Vaisala Story

'Measuring the Sky' video tells the story of Vaisala from the 1930s when the company was established to the present day.

Professor Vilho Väisälä Awards

The Professor Vilho Väisälä Award for an Outstanding Research Paper on Instruments and Methods of Observation was established in 1985.

A second Professor Vilho Väisälä Award for the Development and Implementation of Instruments and Methods of Observation in Developing Countries was established in 2004.

Both awards are granted biannually. They are administered by the World Meteorological Organization (WMO), and they carry a medal, diploma and a cash prize of US$ 10,000. The award ceremony shall normally take place during the conjoint WMO Technical Conference on Meteorological and Environmental Instruments and Methods of Observation (TECO).

The first Professor Vilho Väisälä Award presentation ceremony took place in 1986 at the Vaisala headquarters in Vantaa. The presentation of the very first award coincided with the 50th anniversary of the founding of Vaisala Oy. Since 1986, the call for papers eligible for the Professor Vilho Väisälä Award has been made annually to the permanent representatives of the WMO in each country.