20 Articles found


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  • The risky business of resource recovery

    The risky business of resource recovery

    Waste management operations, like any transport business, have many risks attached to them and all operators should avoid the “Dodgy Brothers” ignore-the-risks to save costs approach! Any transport business with large vehicles working in tight city ...

    Terry Daley

  • Wasting time and effort?

    Wasting time and effort?

    Most waste collection and disposal companies (and even municipal waste departments) would be out there pushing the “waste-less” barrow to their customers and constituents, yet within these organisations, there is often a huge waste of time and ...

    Terry Daley

  • Sales force automation

    Sales force automation

    Sales is one of the areas most neglected by waste companies when it comes to supporting their reps and business processes with new technology! For years, reps have had to fight for time on a single shared PC when in the office, amidst a management ...

  • Do you have A.D.D or a PMO?

    Do you have A.D.D or a PMO?

    As the pace of business becomes more frenetic and as staff and management are bombarded with conflicting requests for their time on an increasing number of urgent tasks and overlapping business change projects, their to-do lists get too cluttered ...

  • Wasted sales efforts (leaky funnel?)

    Wasted sales efforts (leaky funnel?)

    Sales Methodologies (Processes) Every year, it seems, there emerges some new sales philosophy or methodology. Perhaps this is part of the sales energy-renewal process: some new approach to selling, preached with the fervour of a new religion by its ...

  • Cultural resistance to change

    Cultural resistance to change

    Organisational Change Management is the management of realigning an organisation to meet the changing demands of its business environment, including improving service delivery and capitalising on business opportunities, underpinned by business ...

  • Transfer stations/weighbridge Ops

    Transfer stations/weighbridge Ops

    Most people involved in weighbridge operations in the waste industry would say to you that nothing much has changed. We think differently! The days of tipping co-mingled waste straight into the ground are nearly gone. City growth has not only ...

  • The information iceberg syndrome

    The information iceberg syndrome

    In many companies today, information gets buried so far below the surface it is like the proverbial iceberg, with only 10% visible at the top level. These days with corporate compliance dictating that managers be more aware and more responsible for ...

  • Taking technology to the coalface

    Taking technology to the coalface

    Waste services market dynamics are changing. Customers today are demanding more service, faster response, at lower cost over longer hours. At the same time, growing businesses are facing more pressure from their shareholders to: Increase Revenues ...

  • Imperfect fit software

    Imperfect fit software

    A recent survey of CEO’s of US companies who were considering acquiring application software found that their most important criteria in terms of vendor selection was for the vendor to have a clear and concise understanding of their business. Value ...

  • Domestic collections complaints management

    Domestic collections complaints management

    This paper will review the way multiple bin-size resident-choice service options per elecoral division are managed by software at Gold Coast City Council. The GCCC model has seen a turn around in the way residential collections are monitored and ...

  • IT capability/maturity

    IT capability/maturity

    As a software development company and ongoing support services supplier, last year we went through an internal naval gazing exercise to measure ourselves by maturity against best practise. While this has helped us immensely to improve our product ...

  • Track the trash

    Track the trash

    The main task of EnviroWaste’s latest Isuzu eight-wheeler front loading truck is simply to cart rubbish, but it seems to carry an equal amount of new technology. The Isuzu Gen 6 model is already impressive, with its Euro4 engine and its significant ...

    John Murphy

  • Neighbourhood networks - residential services revamped

    Neighbourhood networks - residential services revamped

    The integration of IT into virtually all aspects of the economy and society in turn will lead to future business opportunities not yet imagined by today’s businesses and consumers. New digitallyenabled business/social networks will be responsible ...

    Terry Daley

  • In tight times - look to it for savings

    In tight times - look to it for savings

    Software management systems and other IT related initiatives can often provide much needed efficiency boosts when times get tough. CEO of Wastedge.com explains how the use of technology in ones business could get your business through these tough ...

    Terry Daley

  • Looking after your assets?

    Looking after your assets?

    Outside of customers, vehicles and bins are waste company’s most important assets! Yet few companies manage them with the attention they deserve. Many companies are still using antiquated paper based records systems to keep track of these, when ...

    Terry Daley

  • Predicting the future in waste

    Predicting the future in waste

    At the NSW waste conference in Sydney last year, Richard Neville, acclaimed futurist, noted: “The future can no longer be taken for granted. It now needs to be rescued!” He also noted that “Organisations fail when predictions they made about the ...

    Terry Daley

  • BI - Business Inteligence

    BI - Business Inteligence

    Business Intelligence means different things to different people. In one sense, business intelligence could relate to how smartly your business goes about doing its business. Having intelligence (such as competitive information or knowledge on how ...

  • BAM Business Activity Monitors

    BAM Business Activity Monitors

    As we get access to more volume and variety of business intelligence data, managers are getting new business control panels purpose-built to display signals, alerts and performance indicators that can give them a picture of how their business engine ...

  • World-Wide-Waste


    Also showing was a picture of Pripiat, the abandoned city near Chernobyl, that features in the recent Russian (recycling) detective story: “Wolves Eat Dogs” by Martin Cruz Smith, where “hot” cars and trucks are being cannibalized for cheap ...

    Terry Daley