Customized Training Solutions Pte. Ltd

Advanced Certificate for the Executive Assistant Course


The course is based on a balanced combination ofclassroom teaching and syndicate exercises supportedby case studies and exercises within the industrial environment. This course is designed in with leadingindustry knowledge and practical case studiesdiscussion and analysis to provide an interactive learning environment.

Event Type:
Workshops/Training Courses
Jul. 22-26, 2019

  • Understand the key fundamentals of corporate behaviour

  • Understand the linkages between strategy, projects and operations

  • Put in place effective project governance processes

  • Understand the art of effective communication

  • Organise and run effective meetings

  • Enhance your presentation skills

  • Appreciate the importance and benefits of people management and leadership

  • Understand the four key financial statements

  • Appreciate the qualities of being an effective personal assistant

  • Learn how to manage conflict

  • Undertake basic problem solving activities

  • Master the art of multi tasking

  • Act within agreed protocols & with diplomacy

Who should attend?
  • Executive Assistants
  • Executive Secretaries
  • Office Managers
  • Office Administrators

The ACEA™ course covers the following topics:

• Personal introductions
• Course background
• The “Journey”

Fundamentals of Modern Corporate Behaviour
• Exploring the characteristics of today’s global business environment
• Understanding the role of the Executive Assistant in a modern world
• The role of the modern Executive Assistant


• Strategy understanding
• Corporate vision and mission
• Delivering the strategy
• Goals vs objectives
• Principles of planning
• Project alignment with strategy and organisational goals

Balanced Scorecards
• Understanding and measuring corporate performance
• Drilling down to the Executive Assistant role
• Measuring success

Business Ethics
• Corporate social responsibility
• Business ethics

Time Management
• Prioritising
• Tactics
• Delegation
• Managing effective meetings

Financial Awareness
• Financial accounting vs management accounting
• Understanding the 4 key financial statements
• Principles of budgeting

People Management & Leadership
• Understanding leadership
• Identify your leadership profile and explore how
you can use this knowledge to create your own
• Assess your leadership competencies and learn
how you can develop your strengths
• Identify those additional skills and tools that can
make you a better leader




• Motivation theory

• Motivation through rewards


Fundamentals of Project Management
• What is a project
• Project methodologies
• Work breakdown structures
• Project estimating
• Implementing effective project governance
• Controlling the project, including status meetings and issues management

Effective Communication & Conflict Management
• Develop your ability to influence and communicate with others
• Understanding communication
• Diversity, assumptions and stereotypes
• Listening skills
• Verbal and non-verbal communication

Other Essential Management Skills
• Stakeholder management
• Risk management

Problem Solving & Multitasking
• Differentiate and define various types ofproblems
• Root cause analysis
• Evaluate solutions and apply creative thinking techniques to problem solving

Presentation Skills
• Understanding fear
• Planning presentations
• Overcoming nervousness
• Presentation preparation


Emotional Intelligence (EI)
• Emotional quotient (EQ) vs intelligence (IQ)
• Emotional intelligence framework
• Using emotional intelligence
• Personality and behaviours (DISC)
• Know your inter-personal style and how yourbehaviour impacts others

ACEA™ Examination*
* Only those who successfully complete the examination and participate effectively in the course case studies will receivethe Advanced Certificate for the Executive Assistant: ACEA™

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