American Water Works Association (AWWA)

Effective Utility Management Seminar

LEARNING OBJECTIVES How EUM can fit into your utility’s management practices. How to use a tool based on the Ten Attributes to assess strengths and identify areas for improvement. About the relationship between EUM and the best practices of continual improvement including Deming’s P-D-C-A. How to link your EUM priorities to strategic goals and objectives. How to develop and use SMART measures to track and report your progress. About the practices and programs that other utilities are using to capture and manage organizational knowledge. How utility managers are tackling the leadership challenges of the day in the water sector. How the EUM framework has been incorporated into a variety of tools and programs How to access the wealth of resources to help your utility improve
Event Type:
Mar. 12-13, 2018
NEWWA Training Facility
Holliston , MA , USA

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