In June this year, seven additional CRA office locations successfully obtained ISO 9001:2000 registration status, bringing the total number of CRA offices registered in North America to 35. CRA is registered under consulting, engineering, and design services in most of our U.S. and Canadian-based locations, with other facilities currently undergoing implementation. Our new sites include Lansing, Michigan; two offices in Buffalo, New York; Indianapolis, Indiana; Calgary, Alberta; London, Ontario; and an additional office location in Waterloo, Ontario.
ISO 9001:2000 is an internationally-recognized standard that CRA has been registered to for nearly 6 years. This distinction demonstrates our commitment to meeting our Client´s needs by consistently providing quality products, while continually improving our services.
To date under our ISO Client Feedback Program, more than 97% of the over 1,500 repondents have indicated that CRA´s performance met or exceeded their expectations.