DENVER -- The third edition of the American Water Works Association’s M5 Water Utility Management is now available.
M5 reflects knowledge from water industry leaders who have solved utility management challenges that new and experienced managers can benefit to learn from. Regulatory concerns, strategic planning, workforce issues and infrastructure management are all covered in this manual.
The third edition of M5 has been updated on the latest strategies and information on emergency preparedness, customer health and safety, technology, and rates and charges. Several new case studies are also included.