Cold Shipping: an elegant EOS remediation solution
EOS Remediation routinely ships EOS®, AquaBupH™ and other enhanced bioremediation products around the world. But recently, a South African customer requested two large shipments of specialized bioaugmentation cultures from Raleigh, North Carolina to the customer’s location – including 31 hours of commercial airline transit. We knew the cultures were extremely sensitive to any changes in temperature, so we developed a solution that delighted our customer and proves our ability to ship thermally controlled cultures globally.
After completing the initial stages of biostimulation on two large industrial sites with EOS® and AquaBupH™ products, a South African customer requested two EOS Remediation specialty cultures – BAC-9™ and ENV-TCA 20™ for bioaugmentation. The requirements for shipping were strict. During transit for at least seven days, these cultures required a chilled environment between 2° and 6° C to maintain viability– challenges which EOS Remediation had not faced despite routine international shipping.
Our technical team got to work immediately.
We specified the fabrication details of specialized containers and insulation materials to contract manufacturers. Then, our own engineering team tested the shipping system and shipping approach which would enable us to maintain the viability of the cultures.
We were confident throughout the process that we’d develop an efficient and cost-effective solution, but we also worked carefully with our customer to develop a shipping approach that would fulfill customer needs.
Once we had received the containers from our manufacturer and gained confidence in our approach, we shipped the cultures, using our routine expediting expertise to deliver the product on time, including appropriate Customs and air transport clearances. The proof of our success is the testimonial we received from our customer:
“The cultures arrived safe and sound around 14:00 today. If I had realized what a fine job of insulation had been done, I would have been very much less concerned [when I placed the order].”
We appreciated the opportunity and the words of praise.