Flottweg Aftermarket Tradition Continues in Canada
Flottweg extends its world-class aftermarket parts and services with a new 15,000 square-foot Customer Care Center in Etobicoke, Ontario, Canada.
2021-06-01 - Flottweg Separation Technology, Inc -- Keeping the tradition of superior expertise, accessibility, inventory, and the ability to respond to any issue immediately, Flottweg extends its world-class aftermarket parts and services with a new 15,000 square-foot Customer Care Center in Etobicoke, Ontario, Canada, conveniently located just minutes from Toronto International Airport.
Focusing on the customer’s success—including process reliability, greater cost efficiency, and unparalleled customer service—Flottweg Canada will support Canadian Customers with the high standards set by the U.S. aftermarket facility in Independence, Kentucky.
“Our experienced, factory-trained Field Service and Repair technicians ensure that the equipment maintains optimal performance throughout its useful life,” says Flottweg Canada Managing Director Frank Scriver. “In addition to high-quality OEM parts and the ability to restore equipment to original Flottweg specifications, our localized service and support approach helps eliminate lengthy wait times for customers that can’t afford production delays.”
Aftermarket services include:
Installation and Integration Assistance — for all centrifuges and dewatering mechanisms
Training — certified training for operators, mechanics and engineers
Process Optimization and Inspection — ensuring optimum equipment performance
Preventative Maintenance — on-site maintenance of electrical and mechanical parts
Periodic Inspections — recommended for rotors and other critical wear parts
Diagnostics — vibration analysis and other diagnostic services to identify and fix potential problems
Maintenance Agreements — short- and long-term, full-service maintenance contracts
Scroll Exchange Program — regular replacement of out-of-tolerance scrolls
Rebuilds — on-site subsystem or full-system rebuilds
Emergency Repair — technicians and necessary equipment or parts at your site within 24–48 hours.