Moving the standards “four”ward!
With clients including the NHS, major charities and Primary Care Trusts, and partnerships with HP, Microsoft, Sage, Fujitsu Siemens, Sony, Citrix, and Cisco, ACS -Apt Computer Systems needs to be able to show that it conforms to the highest standards. Naturally the company had a lot of processes and structure in place, but that wasn’t enough for this highly focussed and growing IT consulting, technology services and support company: they decided to go for 4 International Standards at once-ISO9001 (Quality management systems), ISO14001 (Environment), OHSAS 18001 (Health & Safety) and ISO27001 (Information Security).
ACS-Apt knew that the process involved external auditing of their systems and processes, developing full documentation and procedures for continuous improvement. “It made sense to do the lot at once. Increasingly our clients are looking for suppliers who can demonstrate they are thinking ahead, and these areas are important in a business like ours. Some of our managers were concerned it was going to obstruct our flow of work, but in fact, we didn’t really know it was happening,” said Kailesh Devlukia, Operations Manager. “The assessor was excellent and the whole process went really well”.
Established in 1989, ACS-APT design, install, maintain and support the technology infrastructure for clients in the public sector, as well as online Travel booking, Architects, Building Contractors, Restaurants and Food suppliers. They have grown from a hardware reseller to a leading IT solutions provider, delivering quality integrated solutions based on new innovative technologies. They are focussed on providing high end solutions which increase user productivity, and reducing overall cost of ownership.
“Whilst internalising our ISO procedures, we realised that we already had a lot of the documentation and processes in place. However, before ISO we were unable to make information available to everyone in the company, since ISO, we have a quality MIS in place that is fully accessible to the Directors, Managers, Employees and Clients.
Mr Devlukia continued “Information is now being shared which helps us to maintain our service and efficiency levels to our clients. If an account manager or technical consultant is away, some else can take over without the customer losing confidence or having to go over previous history or issues”.
ACS now has the right credentials to chase large tenders and contracts, all these certifications should make a real difference to our business.