24hr Premium Protected
By listening to our customers and fully appreciating that there are many time critical and cost sensitive analyses being carried out daily, Peak has created a premium support package that offers an unprecedented rapid response to your laboratory within 24 hours* in the event of a technical problem with your generator.
- Industry leading service with a guaranteed rapid response within 24 hours
- Around the clock priority access to technical support
- Minimize downtime through planned preventative maintenance
- Manage annual running costs with all replacement parts and labor covered
This is an industry first in the world of gas generation. As well as a guaranteed rapid response of 24 hours, Premium Protected also gives you complete peace of mind, around the clock priority access to technical support and planned preventative maintenance to avoid any potential issues that may occur due to general wear and tear.
Premium Protected provides a guaranteed next business day response to any issues. It boasts of a 95% first time fix from our certified Peak engineers and yearly maintenance check-ups for your equipment, giving you complete peace of mind and ensuring your workflow integrity.
Reduce the risk of unexpected breakdowns with scheduled preventative maintenance visits and increase the life span and efficiency of your gas generator with Premium Protected.
- No additional charges for callouts, travel, labor and parts
- Improved efficiency and reduced energy consumption costs
- Fully managed schedule, freeing up your team’s valuable time
- Range of payment options
- Guaranteed rapid on-site response within 24 hrs
- Genuine Peak parts from our ISO9001 approved factory
- Certified Peak Engineers with 95% first time fix record
- Full auditable service history
- Planned preventative maintenance
- Priority customer status for all repair calls
- Around the clock support from our global technical helpdesk
- Upgrade program and engineering improvements to increase lifespan and efficiency