After Sales Service
After-Sales (AS) service has become increasingly important as a source of differentiation and market share in particular for resellers, as well as a strategic driver for customers’ retention.
These changes often call for a new conceptual definition of the product-service bundle marketed to the final customer and for a thorough revision of the logistical and organizational configuration of the whole service chain.
Panta Rei offers all those services which increases customer value. A professional and timely after-sales service is one of these added values. Customers at any time can receive technical documentation, drawings, product manuals, production schedules with the various stages of the inspection plan progress.
Panta Rei provides professional services from technically professional personnel including quality follow-up of sold products, site unpacking & inspection, installation guide, debugging and technical training.