Our Service Team works closely with you to review your installed base and explore your service options to recommend a service program to suit your needs. There are several different support options available, which can be selected a la carte as necessary to meet your budgetary and installed base support requirements.
- Performed on site Material and Labor
- Kits Only - Customer Labor
- Scheduled to Accommodate Production
- Recalibrate Gas Leaks
Leak Detector Repair/Overhaul
Parts & Repairs Coupons
Material Support Price Freeze
- Phone Support Free
- Service Levels
- 24 hour on site response
- 72 hour on site response
- Response as soon as able
- Consignment of PM Kits and consumables
- Additional Spares
Installed Base Options
For your convenience, VIC offers service agreements for all of our equipment at your site, a partial selection of your equipment at your site, or for multiple sites.
Service contracts are typically renewed on an annual basis, but multi-year contracts can be accommodated and are more cost effective in some cases.
Extended Warranty Option
The Extended Warranty option, is a popular option, this type of agreement may allow a service agreement to be included in the CAPEX cost of purchase as opposed to OPEX costs.