From Customer Care
The underlying idea is actually quite simple: If your processing system is down or does not deliver the desired results, you lose money. Even with optimum organization in place, it still takes time for our service engineer to arrive on site. This is why we developed our e-service to assist you in an even faster and more cost-efficient manner.
Our modern Vacutouch machine control provides convenient remote access to your VACUDEST vacuum distillation system over the Internet. By the way, this applies not only to us, but also to your own qualified service personnel. Regardless if it's by desktop computer, notebook, tablet or mobile phone, as long as you have an Internet connection, you can access your VACUDEST vacuum distillation system right away.
In addition to current data, you can also view the operating history for the last 12 months. This allows our service specialists to obtain a full overview of the on-site situation and intervene in a quick and competent way. In fact, this new functionality renders over 40 % of the previously required, unplanned technical staff deployments on site obsolete. You can now benefit from fewer downtimes and improved system availability while simultaneously reducing your costs.
Yet even in those cases where on-site deployment becomes necessary, we are ready to react appropriately. Any necessary spare parts are dispatched in advance and our highly qualified service engineers always have the right solutions to suit your situation.