Customer Support Services
Operators of process wastewater and recycling plants bear a huge responsibility for the environment. In addition, they must comply with legal regulations. Only when plants are properly configured and chemical additives are perfectly dosed can economic processes and environmentally friendly wastewater be ensured.
The customer service of Antech-Gütling supports operators with plant maintenance. Highly qualified technicians regularly check the state of the wastewater, process and recycling plants. They replace wearing parts at an early stage before plants begin to lose their effectiveness. In addition, they adapt chemical additives in the water to changing production processes or legal stipulations.
Customer service also keeps customers informed of the latest technical developments. If requested, specialist engineers make suggestions for the optimisation or refurbishment of existing plants as well as plants of other manufacturers. Prognoses demonstrate the savings effects that can be achieved with regard to process water, chemicals and products.
Service network guarantees quick assistance in the event of breakdowns
In the event of breakdowns Antech-Gütling’s customer service throughout Germany and the neighbouring countries is quick to react. This is made possible through a network of regional service technicians, who in geographically favourable locations, support the service centre in Fellbach near Stuttgart. Their work benefits from an efficient spare parts management system with access to over 100,000 replacement parts. In this way expensive downtimes at customers’ premises can be reduced to a minimum.