M2M - Remote Monitoring and Control Services
Remote Monitoring and Control: RMS is a hosted service designed to help you get more out of your equipment by giving you tools to monitor, manage, and optimize your remotely located assets. Whether you want to optimize equipment performance or make sure that you’re sending the right technician to the right job, we’ve got a solution for you. Best of all, our services are simple to deploy. All you need is a connection to the internet and we’ll take care of the rest—including customizing our proven solution to meet your unique needs.
We leverage a modular architecture that can be tailored to the needs of your business. This means that you get the functionality you need to fit the unique needs of your organization. Many of our customers want to simply know if their equipment is running, and if it goes down, what the shutdown cause was. Others want to know all of the operating data they could see if they were on site. RMS’s architecture allows us to offer services that address both of these needs, and more.
Typical benefits customers get from deploying RMS™ and Intellisite include: Reduced downtime, improved efficiency, increased production, and improved resource allocation and utilization rates. Is your equipment functioning properly? Are you running efficiently and maximizing productivity? Are you honoring your uptime commitments? Are you getting the most out of your technicians? With RMS™ you’ll be able to answer yes to all of these questions.
Preventive Maintenance Planning and Management
Are you still using a calendar to tell you when to do your PMs? We think it makes more sense to base your maintenance schedule on actual machine run hours. With RMS™ preventive maintenance you can do just that. Some of our customers have reported a savings of over 40% on their maintenance costs by using us. You’ll also be able to suppress maintenance calls when multiple calls are due in a short period of time, allowing you to do multiple procedures on a single call.
Your equipment is a valuable resource, essential to the success of your organization. Think about the potential costs of missing even a single maintenance.
With RMS™ preventive maintenance you can look at all of your equipment and all of your maintenance resources and schedule appropriately. Through a single portal you can manage the maintenance of all of your equipment, generate reports, review maintenance histories, and review maintenance costs.
Take a giant step forward in efficiency and effectiveness by adding M2M’s technician dispatch service to your remote monitoring service. This hosted service combines in a single user interface the asset location and operating information with location and skillsets of the available maintenance technicians. This information allows the dispatcher to quickly make informed dispatch decisions that result in increased efficiency and customer satisfaction.
M2M’s dispatch service may be augmented through the addition of our workflow management service. This hosted service handles the management and recording keeping for the whole field service process from work issuance and close-out; timesheets; and back office integration.
We continuously monitor your equipment for alarms conditions. If an alarm is detected for a monitored point, the system automatically emails, texts, and dials your list of pre-programmed contacts. When making a call, it keeps calling until it gets an answer. Once the alarm is acknowledged, the system records who acknowledged the alarm, adding an additional layer of accountability.
You’ll find that RMS has the features you need, putting you in control. Here’s what you can expect:
A quick view is provided to display any critical events or alarms at any given site. Critical events are highlighted in red on all web pages and additional information is available by drilling down into sub-menus on a per site basis.
Cellular and Satellite Communications
Cost effective communications, without expensive network build-outs, even where cell phones won’t work.
Alarm thresholds are pushed down to the hardware and are easily configurable, giving you all of the information you need and none of the data you don’t. Flexible hardware allows you to select the I/O configuration to meet the needs of you application.
Provides flexibility in the communications methodology used to make sure alerts get through every time.
User Driven Reports
Get the reports you need when you want them. Run times, totalized flow, number of cycles, etc. can all be included in reports that can be run either on a set schedule or on demand.
The RMS robust user administration module provides various levels of security that are configurable by the user. This allows users to easily configure user access, groups to receive alerts and determine how alerts are received. Even the hardware has local secured access.
Get an overview of all of your assets on a single map powered by Bing™.
Service Level Agreement
RMS service is backed by an uptime guarantee delivered in writing with every subscription we sell.
Asset types we monitor include
- Tank batteries
- Heavy equipment
Remote monitoring and control requires that data be acquired from and written to the field equipment. Usually this requires installation of programmable wireless communications equipment (connectivity hardware). M2M supports 3rd party and M2M manufactured connectivity hardware, including a wide range of data interfaces (serial, Ethernet, analog, digital, J1939, CDL, etc.)