AMETEK MOCON - Baseline

- Service & Support

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MOCON, Inc. - Baseline is pleased to present our service and support plans. Outlined below are plans that are designed to fit your needs for keeping your system operating at top performance. Our goal is to become your partner in managing your systems needs though the lifecycle of the product. We have designed these plans to meet your company's needs and budgets. Our highly trained staff at MOCON, Inc. - Baseline looks forward to providing the service and support your company deserves!

Baseline offers 1.5 days of Start-up & Training for customers who wish to have an authorized Baseline technician on site to assist with getting their analyzer up and running and basic training. Our authorized technician will work with your staff to ensure they know how to set-up methods and understand in detail how your Baseline equipment works as well as show them what is required for maintenance to keep your analyzer functioning properly.

One (1) Year Warranty - All Baseline equipment comes with a one year factory warranty. This warranty covers Parts and Workmanship issues within the first year of the analyzers operation. OEM Distributors will receive an 18 month warranty period for Parts and Workmanship.

Extended Warranty - Extended Warranties are available for 'NEW' analyzers only. In order to purchase an Extended Warranty it must be purchased during the original quote period or within the first year of the analyzers operation. Analyzers that have exceeded their first year's operstions from date of shipment will not have the ability to purchase an Extendeed Warranty.

Standard Phone and/or Online Support - Baseline will provide up to 2 hours per month of phone and/or online support from date of purchasing a one (1) year contract. A Baseline certified service technician will respond within four (4) hours of your original call during normal business hours, excluding weekend and holidays. This service will also include two (2) system calibrations during the term of the contract for online customers only. First year of Standard Phone and/or Online Support is included with purchase of new analyzers.

Premium Phone and/or Online Support - Baseline will provide up to 4 hours per month of phone and/or online support from date of purchasing a one (1) year contract. A Baseline certified service technician will respond within one (1) hour of your original call 24 hours per day, excluding weekend and holidays. This service will also include two (2) system calibrations during the term of the contract for online customers only.

Standard Preventive Maintenance (PM) Plan - The Standard PM plan is designed to be a one (1) site visit per contract year to ensure your equipment is operative in top condition. Our certified service technician or representative will come to your site, review your equipment, replace any consumables, and make the necessary adjustments or part replacement recommendations to ensure your analyzer is operatine at its peak performance.
 
Premium Preventive Maintenance (PM) Plan - The Premium PM plan is designed to be a two (2) site visits per contract year to ensure your equipment is operating in top condition. Our certified service technician or representative will come to your site, review your equipment, replace any consumables, and make any necessary adjustments or part replacement recommendations to ensure your analyzer is operating at its peak performance.

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