Ritam Technologies, LLC

Summit Service System

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Software for service industries, including customer accounting and operations control from a work-order based job tracking system.

  • Septic Pumping / Septic Tank Cleaning
  • Sewer & Drain Cleaning
  • Plumbing
  • Grease Traps
  • Power Washing
  • Hazardous Waste Collection & Disposal
  • Oil Collection & Distribution
  • Electrician
  • HVAC
  • Tree Trimming
  • Landscape Design & Maintenance
  • Computer Consulting
  • Professional Engineering
  • Picture Framing & Art Supplies
  • Florist
  • Other Service Businesses and Trades

Whether performing services scheduled in advance or on an emergency response basis, Summit Service System helps you regain control of your business, improve customer service and job management, and build your business with automatic scheduling of next services (contracts) or automatic repeat business reminders (customer marketing). Service frequencies are tunable to each job, with complete details, diagrams, site photos, and parts inventory control for each technician. Flat-rate pricing or detailed invoicing capabilities are included. Workflow is managed with the Summit dispatch screen, where you have control over technicians' schedules, jobs by priority and service date/time. Additional information screens allow tracking of site tank details, lab samples, manifests, and disposal information. Grease and bio-fuel collectors can quickly manage customer reimbursements. When jobs are completed, a few clicks transform the work orders into payments and invoices. Customer accounting and job history are nearly automatic. The Summit Service System provides advanced tools for a dynamic business.

Mapping

  • Online mapping with Bing and Google
  • Worldwide and constantly up to date

Routing

  • Instant route optimization, single truck or multiple trucks at once
  • Load balancing between trucks
  • Truck capacity considered to avoid overloading
  • Hours per day considered to avoid overtime
  • Arrival time windows available and routed accordingly
  • Reduce excess mileage and overtime
  • Data saved back in Summit to reference route assignment, stop numbers, and latitude/longitude
  • Can print route sheets in Summit as desired

Dispatching

  • Send direct to drivers’ smart phones or tablets for mobile route management
  • Voice navigation stop to stop through their mobile devices
  • Add emergency stops as they occur
  • Drivers access notes and phone numbers as needed
  • Feedback from drivers on completion of each service
  • Optional digital customer signature as proof of satisfaction

Tracking

  • Monitor trucks on street-level maps in the office
  • See route services as they are being performed
  • Review history for each driver as needed
  • No need for separate GPS system

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