Monition Limited

Analytical Problem Solving Training

The Challenge: With increasing demands on business, the contribution from its people increases. The ability to manage data, to analyse, to prevent and solve problems is crucial. These skills require development. The Solution: Analytical Problem Solving: A team-based coaching, implementation and support package that empowers personnel to increase the effectiveness of business operations.

Over a 2-day session, teams approach a series of increasingly complex problems within a coached progression that builds, reviews and assesses logical thinking and problem solving ability.

Key Professional Training for

  • Process operatives
  • Maintenance personnel
  • Administration personnel
  • Supervisors
  • Managers

Practical Skill Development:

  • Focused Questioning & Information Gathering Techniques.
  • Utilising fact to analyse problems & eliminate guesswork.
  • Logical frameworks for testing solutions to problems.
  • How to identify potential problem areas within operational processes and assess the business impact of failure.
  • Generation of predictive processes to prevent problems from occurring.

Introduction to Problem Solving & Training Course objectives

  • Case Study 1 - Pritza Pizza Problem
    • Evaluation of group problem solving abilities & establishment of structured approach.
    • Debrief - step-by-step explanation on analysis of problem.
  • Supportive PowerPoint for next module
  • Case Study 2 - Boiling Point
    • Application of lessons learnt & use of problem solving technique.
    • Debrief - lessons learnt
  • Supportive PowerPoint for next module
  • Questioning Techniques
    • Establish need for concise information gathering
    • Debrief
  • Case Study 3 - On a Bender
    • Exercise in Questioning to establish root-cause
    • Embedding the need for concise Questioning

Review of Day 1

  • Case Study 4 - Lord of the Wedge Rings
    • Complex problem with real-world production operator & setting information
    • Enforces problem solving technique using structured analysis sheets
    • Debrief, conclusions, lessons learnt
  • Introduction to root cause Investigation
    • Brain Storming
    • 5W 2H
    • Fish bone
    • Tree Diagram
  • Course Review
    • Opportunity for group members to exercise newly gained skills on problems from their own site.
    • Full manual provided with presentation slides and detailed course notes.
    • Participants awarded a Certificate of Achievement

Each case study is approached by 2-man teams with the information provided to solve the problem. Approximately one hour is provided for teams to solve each problem and deliver their recommendations to the group for critique.

Detailed debrief of each case study is delivered to analyse each individual team’s approach, highlight any mistakes and to emphasize the methodology.

A selection of supportive tools will be provided for use to assist in the application of problem solving skills back in the workplace.

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