American Water Works Association (AWWA)

Effective Utility Management Seminar



This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.”


April 9-10, 2018 | Bellevue, WA


City of Bellevue
2901 115th Ave. NE
Bellevue, WA 98004

  • How EUM can fit into your utility’s management practices.
  • How to use a tool based on the Ten Attributes to assess strengths and identify areas for improvement.
    About the relationship between EUM and the best practices of continual improvement including Deming’s P-D-C-A.
  • How to link your EUM priorities to strategic goals and objectives.
  • How to develop and use SMART measures to track and report your progress.
  • About the practices and programs that other utilities are using to capture and manage organizational knowledge.
  • How utility managers are tackling the leadership challenges of the day in the water sector.
  • How the EUM framework has been incorporated into a variety of tools and programs 
  • How to access the wealth of resources to help your utility improve

  • Utility leaders (executives, directors, general managers, and top level assistants and deputies) from large, medium, and small systems
  • Utility managers across the major functions of a utility -Admin/HR, operations, customer service, finance, and engineering/planning
  • Utility governance -- board members, commissioners, etc.
    State primacy agency staff who work with utility managers on capacity development (financial, managerial, technical)
  • Consultants who work with all of the above

Day One (7 Credit Hours)

7:30 - 8:00 a.m.     Registration Open
8:00 - 9:00 a.m.     Introduction to Effective Utility Management (EUM)
Ten Attributes of an Effectively Managed Utility and Five Keys to Management Success
9:00 - 10:15 a.m.     Focus on the Attributes - Assessing Current Condition
10:15 - 10:30 a.m.     Break
10:30 - 11:30 a.m.     Identifying Area for Improvement
11:30 a.m. - noon     Keys in Action: Intro to Continual Improvement Framework
noon - 1:00 p.m.    Lunch (Included)
1:00 - 2:15 p.m.    Keys in Action: Intro to Strategic Business Planning
2:15 - 2:30 p.m.    Break
2:30 - 4:30 p.m.    Linking EUM Priorities to Strategic Goals and Objectives
Day Two (7 Credit Hours)

8:30 - 10:15 a.m.     Keys in Action: Intro to Measurement
10:15 - 10:30 a.m.     Break
10:30 - 11:30 a.m.     Using SMART Measures to track and report progress
11:30 a.m. - noon      Special Topic: Other uses of EUM (benchmarking, small systems, etc.)
noon - 1:00 p.m.     Lunch (Included)
1:00 - 2:15 p.m.     Keys in Action: Intro to Knowledge Management
2:15 - 2:30 p.m.     Break
2:30 - 4:00 p.m.     Keys in Action: Intro to Leadership
4:00 - 4:30 p.m.    Resources to Get You Started

Customer reviews

No reviews were found for Effective Utility Management Seminar. Be the first to review!