American Water Works Association (AWWA)

Water Loss Seminar



How much water is your utility losing to leakage, customer meter error or water theft? How can your utility quantify these water losses or identify the cost burdens the losses impart upon the system? Water utilities recognize not only the need to regularly account for their supplies but also the importance of trained personnel in the auditing and validation processes. This seminar, facilitated by experts from the AWWA Water Loss Control Committee, will help utilities establish accountability by giving attendees instruction on the AWWA Standard Water Audit compilation and data validation process.

Attendees will learn the methods and technologies to economically control water and revenue losses by managing leakage and pressure to save water and optimizing revenue via revenue protection programs. Be sure to bring a laptop or personal device to the seminar! Attendees who have completed a water audit for their utility using the AWWA Free Water Audit Software are encouraged to bring an electronic copy of the audit.


October 10-11, 2018 | Dallas, Texas

Preliminary Schedule is subject to change.

Day One (7 Credit Hours)

Water Accountability, Water Audits and Data Validation
 8:00-8:30 a.m.      Registration
 8:30 - 10:00 a.m.     -Water Supply Infrastructure and Water Revenue Losses
-Water Accountability and Water Efficiency
10:00 - 10:15 a.m.     Break
10:15 a.m. - noon     -The AWWA Standard Water Audit Method and Free Tools
-The Data Validation Process
noon - 1:00 p.m.     Lunch (AWWA Provides)
1:00 - 3:15 p.m.     -Compiling the Water Audit using the AWWA Free Water Software, an Interactive Exercise
3:15 - 3:30 p.m.     Break
3:30 - 5:00 p.m.     -Water Audit Data Collection: Good Practices
-An Overview of Validated North American Utility Water Audit Data
-Organizing the Water Loss Control Team
Day Two (7 Credit Hours)

Controlling Non-Revenue Water, Particularly Real and Apparent Losses
8:00 - 10:00 a.m.     -Controlling Real Losses: Leakage and Pressure Management
-The Nature and Occurrence of Leakage
10:00 - 10:15 a.m.     Break
10:15 a.m.- noon     -Assessing Leakage Volumes: Leakage Component Analysis
-The Four Pillars of Real Loss Control
-Creating a Cost-Effective Leakage and Pressure Management Program
-Small Group Exercise: Leakage Compnent Analysis
noon - 1:00     Lunch (On your Own)
1:00 - 2:30 p.m.     -Controlling Apparent Losses: Revenue Protection
-The Nature and Occurrence of Apparent Losses
-Assessing Apparent Losses Via Component Analysis
2:30 - 2:45 p.m.     Break
2:45 - 4:30 p.m.     -The Four Pillars of Apparent Loss Control
-Exercise: Customer Billing System Data
-Creating a Cost-Effective Revenue Protection Program

  • Water Utility Managers
  • Water Auditors
  • Water Distribution Managers
  • Leak Detection Supervisors
  • Customer Service/Customer Metering Managers and Supervisors
  • Customer Billing System Managers and Supervisors
  • Engineers
  • Water Conservation Specialists
  • Utility Board Members
  • Municipal or Regional Government Officials
  • Regulatory Agency Personnel

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