Allwater Case Study
Allwater is a joint venture between Broadspectrum and Suez servicing South Australia Water. Early in 2019 they experienced two specific customer areas suffering from a combination of ‘no supply’ and ‘high pressure’ complaints.This was causing significant reputational damage and the high pressure in the network had the potential for ongoing burst and leakage within the network and consequently further complaints. Allwater were looking for innovative data driven analytics and visualisation approaches to provide them with insights on network behaviour. They needed this information to understand the dynamic pressure variability causing these problems and to get to root cause and consequently improve their customers’ experience.
Based on our extensive analytics platform InflowSys™and high frequency pressure measurement devices InflowSense™, Allwater selected Inflowmatix as the partner of choice to provide the visualised insights required for problem resolution.
InflowSys™ Data Analytics Platform Post mobilisation a number of InflowSense™ high frequency pressure monitoring devices were deployed within both network areas. Through the web application, the devices were linked to specific assets to pinpoint sources of network variability