The Maine Municipal Association (MMA) - Case Study


Courtesy of FirstNet Learning, Inc.

THE MAINE MUNICIPAL ASSOCIATION (MMA) is a voluntary membership organization of the State's cities, towns, plantations and organized townships to provide a unified voice for Maine's municipalities to promote and strengthen local government.

Training is at the forefront of MMA’s efforts to provide its clients with tools that improve health and safety records while reducing costs. FirstNet Learning’s solution, available to 100% of its municipal clients’ employees, is extremely affordable and addresses areas of training that directly affect cost control issues such as health and safety, human resource, and on-the-job duties such as first responders, physical security, and law enforcement.

Needs Assessment
Maine Municipal Association identified key issues that needed to be addressed:

  • Assist MMA staff to reach more municipalities more often
  • Provide verifiable training records to the municipality and risk pool
  • Reduce travel expenses for consultants to client locations

The Solution
FirstNet’s mission was to create a training program that included all employees of MMA’s client municipalities, delivered consistent training content, adapted to unique client needs, and assembled a centralized database of training records accessible to both the municipalities as well as the MMA Loss Prevention Department. In order to achieve maximum participation, the program had to be affordable and provide a solid value to MMA clients.

MMA’s training system was launched on time and included an online home page that described the program and outlined the 14 health and safety courses, specific to municipality issues, available from MMA at no cost to its clients. ( The system provides a component for over 600 municipalities to view reports of their training activities. Other course subjects such as human resources, law enforcement first responder, and sales and leadership training can be added later to individual municipalities.

The Results
Within four months, MMA has calculated that it was able to save the salary of more than half of a new loss prevention staff member by implementing the system.

To date, the Association has trained over 9,200 municipality workers in 415 towns. Because of MMA’s success, other risk sharing pool programs are embracing online learning solutions and opportunities provided by FirstNet.

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