3R-Machinery (by Shred-Tech) services

Shred-Tech® provides maintenance services to support your on-going needs: 24/7 Technical Support with 24/7 Dispatch of Factory Trained Field Service Technicians that can be on-site within 24 hrs. There are 2 service bays at our Cambridge facility that handle any emergency service requirements. Shred-Tech® will customize a Maintenance Program to meet your specific needs and requirements. These programs include: Preventive Maintenance, Extended Warranty, Equipment Rebuilds both on-site at your location or at our Service Center. Shred-Tech® Mobile Service Trucks are continually on tour across the United States and Canada. A network of service providers is also strategically located throughout North America.

It is important to note that Shred-Tech® maintains “Single Source Responsibility” for our shredders and parts. Because our shredders are built and known for their longevity in the workforce, we maintain a long-term supply of parts, to ensure availability for our oldest to our newest systems. A full inventory of OEM parts is available for next-day shipment anywhere in the world.

It’s never been easier to finance your Shred-Tech® Mobile Document Shredding equipment purchase! Shred-Tech® has partnered with a leading independent financial services company to deliver prompt, knowledgeable and flexible solutions for your equipment financing needs.

Our in-house Research and Development capabilities facilitate product development to ensure state-of-the-art technology in constantly changing environments. Legislative changes have affected the way we dispose of municipal solid waste, tires, medical waste, electronic hardware, and confidential documents. Consequently, these industries rely on Shred-Tech to successfully design and manufacture turnkey systems for specific and unique product reduction and destruction solutions.

The Shred-Tech quality guarantee doesn’t stop with product development, and in 2022 we unveiled our new Shred-Tech Connect service, which includes full maintenance, service, and support options post-purchase. This builds on the value you receive when purchasing a Shred-Tech product and ensures you have the necessary assistance to remain effective and efficient. From OEM equipment parts to maintenance, repairs, financing options, and product servicing by professional technicians, Shred-Tech has got your back.

Access to demo and rental machines gives our dealers the extra edge they need over the competition in their area. Allowing your customers to try before they buy with demo equipment provides convenience and builds trust. By providing rental machines, your customers have access to shredding power any time they require it.

We have OEM parts fully stocked! With some of the highest availability on the market, we can quickly expedite the ordering process and get parts to you overnight. 3R-Machinery excels in availability, and with our footprint and coverage, we can easily get our dealers the genuine OEM parts they need so they can provide fast and quality maintenance and repairs to their customers’ machines. We also provide extensive aftermarket support with a dedicated technical team that services all of North America. Other shredding machine manufacturers and distributors have long lead times that can create supply chain bottlenecks and cause stress and frustration for both dealers and customers—this is not the case with 3R-Machinery! Partner with us and be ahead of the curve.

All our shredding machines feature remote telematics capabilities for equipment monitoring, adjustment programming, preventive maintenance requirements, and “coming soon” predictive maintenance enhancements. These give you enhanced information and greater control over the machine to keep it in top condition for years.

Our dealer technician service and support options go above and beyond to ensure your technicians have the tools they need to serve your customers.

3R-Machinery ensures our North American dealers have thorough marketing support so they can create new customers immediately and retain current customers effectively. This marketing support includes marketing emails, collateral, brochures, and more to provide your customers with the most relevant and valuable information possible.