AMCS Group services

The team is dedicated to working closely with customers to understand the customer’s needs and expectations as well as ensuring the customer continues to gain maximum results after the project handover. AMCS follows a proven project delivery structure to ensure successful execution and handover of every project for our customers within the recycling and waste industry.

The TRUX Professional Services team, with over thirty years of combined industry experience, will work closely with you and your team during the TRUX Software Implementation process. Our team guides you through each stage: from the initial consultation and installation to end user training and preparation to `go live`. We take extra care to understand your business requirements and company`s day-to-day procedures. Our indepth analysis and training can help you implement efficient processes, effective training, and a clear vision for your users and management staff.

AMCS Support includes a highly experienced team of software and hardware support professionals who provide support via email, telephone across our full suite of software, hosted services and vehicle technology. The support team works closely with AMCS Professional Services team during project implementation and go-live to ensure all our customers have access to the highest levels of technical expertise required to ensure our solutions perform optimally.

DesertMicro also provides additional on-site consulting when you need it: New Employee Training. Advanced product Training. Business Consulting Services. Custom Report Creation. Custom Business Procedures. Specialized Documentation. Individual Recommendations for procedures.

Business Process Review (BPR) is an invaluable service provided by AMCS initially conducted prior to going ‘live’ with any of our technology solutions. It is also available any time an organization sees the need for an independent, unbiased analysis of their system utilization and work procedures, to effect positive changes by increasing the efficiency of their staff.

Customer Self-Service takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries. Build trust with customers by offering responsive and personalised support on their preferred channels. With 24/7 support and easy access to the answers they need. Wherever they are, we create great customer engagement. The system allows operators to configure automated responses to common queries received from customers such as balance enquiries, calendar enquiries and repeat orders. The system itself uses a range of plug-ins that allow interaction through 3rd party platforms such as Facebook Messenger and Amazon Alexa. It also includes support for hardware devices such as fill-sensors and buttons attached to the end-customer account.

TRUX knows that one of the biggest concerns facing our potential customers is the migration of their business data to a new back-office system. TRUX programmers can convert your company data from any commercial or custom back-office solution you are currently using. We can save your staff hundreds of man hours by eliminating the need to manually key in records. Our conversion process includes an initial pre-conversion of your data, which allows you to review how your company data will migrate into TRUX. You can use this review time to analyze inconsistencies or issues, and clean your data. Once your installation is ready to “go live”, we perform the final conversion. Contact our staff to confirm which back-office applications and databases we can convert.

The TRUX Software Suite has evolved from 20 years of experience in the waste industry. Haul-IT, Weigh-IT, and Maintain-IT have been designed to provide you the tools to successfully manage your waste business. Occasionally a company faces challenges unique to their competitive market or imposed upon them by a regulatory body and therefore requires a custom solution to meet their business needs. TRUX offers full-cycle programming services to help you address those needs and our development team can guide you through the entire process from business analysis to deployment of the custom solution.