B&W Tek services

At B&W Tek, we support you with full cGMP documentation packages and periodic re-qualification of our instruments in order to help you maintain your strict customer quality assurance standards as well as all mandatory regulations.  The Installation Qualification (IQ) / Operation Qualification (OQ) test procedures for our 21 CFR Part 11 compliant software packages describe and document the necessary tests to be performed in order to demonstrate the successful hardware installation, confirm that the hardware has been installed according to vendor and customer guidelines, and establish confidence that the instrument will conform to the application requirements for which it was designed.

At B&W Tek, Inc. we understand that choosing the right system and configuration for your targeted results can be difficult, especially with all of the products and possibilities we have to offer! As a result, we offer feasibility services to be sure your investment in our system gives you the best possible results. Here at B&W Tek, our staff will analyze your specific requirements and samples, run your samples with our suggested setup, and provide you with a detailed report in order to help you select the system that’s right for you.  Should you decide to purchase a system through the use of this service, the cost of the service is eliminated.

B&W Tek offers multiple options to upgrade your current instrument in order to produce a whole new collection of application possibilities.  We offer a full suite of software packages designed for all levels of users, from novice to expert. For more information about our software packages, please visit the software section of our website to see which option works best for you.

Extended one-year factory warranties are available for select B&W Tek products assuring our customers that their systems shall remain free from defects in workmanship or materials and conform in all material respects to B&W Tek specifications, or Purchaser’s supplied and accepted specifications. B&W Tek`s liability is limited to the repair or replacement of the unit or any defective item and shall not include incidental or consequential damages caused by normal wear, accident, misuse or abuse by the user. Extended Warranties must be purchased concurrent with original sale of the unit.

At B&W Tek, we want to help you maximize your return on investment, so we offer a variety of calibration services to make sure your instrument is always operating at optimal performance.  Our talented and dedicated staff performs thorough inspections and careful alignments for every unit that leaves our facility.