Baker services

Need to talk to a Baker or Baker Ruskinn expert? Use this tool to find your local contact for sales or maintenance/repair service. Simply choose an option from any of the menus below to get started on your search.

Baker products are available to authorized purchasing entities on GSA Contract. Contract information on selected products is detailed below. For additional information and a copy of the contract, contact Baker.

At Baker, every unit comes backed by a team of leading experts who thrive on problem solving for customers, offer industry-leading training and support, and place the protection of people, products and environment above all else. From biohazard safety cabinets to hypoxia workstations, customer service representatives are available to discuss any details regarding product features and have the resources to help you determine the right product for your needs.

Each unit that leaves our factory comes equipped with a test report completed by one of our technicians.  The individual test report, along with an operator and service manual for each model, can be accessible via the QR code on your Baker product.

We offer free technical support by phone or email for all products currently under warranty. If your product is not currently under warranty, you may still be entitled to free phone or email support.

Baker expressly represents and warrants all goods (a) to be as specified (and described) in Baker catalogs and literature, and (b) to be free under normal use, service and testing (all as described in Baker catalogs and literature) from defects in material and workmanship for the period specified below. The exclusive remedy for any breach or violation of this warranty is as follows: The Baker Company, Inc., will F.O.B. Sanford, Maine, furnish without charge repairs to or replacement of the parts or equipment that proved defective in material or workmanship. No claim may be made for any incidental or consequential damages.

Baker can provide you with the documentation necessary for you to perform the Installation Qualification (IQ) and Operational Qualification (OQ) protocols associated with the installation of our equipment within your validated processes.

Baker offers an extended warranty program for all products, which includes the same coverage as our standard warranty for an additional three year.