Codra services

Codra's Panorama Platform is a comprehensive industrial IT solution designed for system integrators and end users, offering robust supervision capabilities. Its technical support structure is well-integrated with the software development team, ensuring prompt resolution of technical issues. The support team is composed of seasoned engineers proficient in Panorama solutions, capable of guiding users through everything from fundamental to advanced features. The support is structured into three tiers: Level 1 for initial inquiries, Level 2 for complex cases, and Level 3, which involves direct interaction with the development team for high-level technical challenges. This tiered system ensures efficient resolution and seamless operation of Panorama applications. Additionally, Codra offers extensive training programs by the same engineers who form the support teams, facilitating a seamless learning process and fostering strong relationships with customers and integration partners.