EPCOR Utilities Inc. services

When you sign up for water and wastewater service in the Edmonton area, we`ll also enrol you for drainage and waste services on behalf of the City of Edmonton. If you live in an apartment, your landlord may already be paying for water and waste. Remember to keep your billing information up-to-date by calling us at 310-4300 when you move in to your new home and when you move out of your old one. That way, your bill reflects your correct usage.

We`re always improving our distribution system to minimize the number of interruptions affecting your water service. This includes budgeting around $40 million annually for renewal projects and long term infrastructure sustainability projects like replacing cast iron pipe with PVC pipe.

UDF simply means guiding water in a single direction through the pipes by systematically closing valves and releasing it through fire hydrants. Most utilities use some form of flushing in a regular maintenance schedule by opening a hydrant in the distribution system and flushing for an extended period of time to move water. The process is known as traditional flushing. Although lots of water is moved, this is not a very effective means for cleaning inside the water mains, as the water is moving from multiple directions at a slower velocity. UDF, on the other hand, involves the systematic closing of valves and opening of hydrants to create a single direction of flow. All that water flowing in one direction results in faster velocity and more turbulent flow, which means cleaner mains. We flush from largest mains to smallest mains and the cleanest mains to dirtier mains. This ensures dirty water is not being pushed into clean pipes, and that the pressure stays high.