Quality Policy
Fluenta AS is dedicated to satisfying our customers’ cost, quality, and delivery requirements the first time on every order through excellence in our technology, products and services. Fluenta AS is committed to improving the quality, consistency and cost-effectiveness of our products and processes through continuous improvement of the effectiveness of our ISO 9001:2015 compliant Quality Management System.

Ethics Policy
Our ethics policy establishes a culture of openness, trust and integrity in Fluenta’s business practices. Effective ethics is a team effort involving the participation and support of every Fluenta employee. Fluenta is committed to protecting employees, business partners and the company from illegal or damaging actions by individuals, either knowingly or unknowingly. All Fluenta employees must undertake annual ethics training and comply with all national and international legislation on business integrity. When Fluenta addresses issues proactively and uses correct judgment, it sets us apart from competitors. Fluenta will not tolerate wrongdoing or impropriety at any time. Fluenta will take the appropriate measures and act quickly and appropriately should the ethical code be broken.

Corporate Social Responsibility Policy
Fluenta believes that corporate social responsibility (CSR) lies at the heart of good business practice and shows an understanding of our impact on the wider world. For Fluenta, CSR is about complying with the spirit and intentions of the law rather than taking a narrow legal view. Fluenta will conduct business in a legal, open and transparent manner. We conduct business with honesty, integrity and respect for human rights. Our health and safety policies are in line with best practices, and we seek to minimize our impact on the environment wherever possible. Fluenta aims to be a good corporate citizen by ensuring we pay all applicable taxes in the jurisdictions in which we operate.

Complaints Handling Policy
Fluenta AS is committed to an accessible and fair complaints handling process, where we work together with our customers to build knowledge and proactively improve our services and products. All complaints shall be addressed, analyzed and properly handled, with consideration of legal regulations. The responsibility for treating complaints lies with Fluenta AS Quality Assurance, supported by senior management.

Information Sharing and Data Protection Policy
This policy aims to provide a framework for secure information sharing between Fluenta and its partners to facilitate the provision of protecting the intellectual property of Fluenta and the personal data of its employees and customers. Most organizational units within Fluenta often need to work together and share information to accomplish their specialized functions; therefore, all employees should familiarize themselves with the information sharing rules that follow this introduction. Fluenta is committed to protecting the intellectual property and personal data of employees, partners, vendors and the company from illegal or damaging actions by individuals, either knowingly or unknowingly. Fluenta aims to enhance information security on the worldwide organization level and to comply with all national and international data protection laws.

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