ICF services

Benchmarking Service

ICF Incorporated's benchmarking services for climate action and resilience help organizations measure how well they compare with others in implementing best practices through the delivery of services or by achieving performance standards. ICF views benchmarking as a proven way for an organization to learn about the best practices in organizational functions and processes, measure how well the organization's practices compare, and make whatever changes are necessary to raise up the organization's practices to the standards of industry leaders. Benchmarking is, in short, learning to be better by observing the best.

Business Process Operations & Optimization Service

ICF International provides custom business process operations and optimization services to optimize service and increase customer satisfaction in social services, health, energy, defense, and more. ICF provides efficient and effective business processes that help agencies, organizations, and corporations boost the bottom line, add value, and advance mission success. Our business processes serve the full lifecycle of programs, with our capacity especially well-suited to programs integrating multiple processes and requiring flexibility and sensitivity.

Customer Satisfaction service

ICF Incorporated provides the full range of expertise and customized services to help your organization monitor the strength of its customer relationships and determine where to best direct improvement efforts to achieve its strategic objectives.

Cybersecurity Solutions

With experts at the leading edge of cybersecurity, ICF Incorporated helps clients implement solutions that reduce the risks of data theft, reputation damage, and operational outages. For years, our team of top cybersecurity specialists has helped intelligence and military clients successfully defend the most aggressively attacked infrastructure on the planet. But the benefits of our work extend far beyond this complex challenge. We adapt our proven strategies for organizations of all sizes across various industries. Collaborating with ICF's subject matter experts in specific markets, our cybersecurity teams design programs, advise on policies, and work on site to implement custom, scalable solutions. Whether securing an energy grid, transportation system, defense network, or private healthcare information, ICF helps clients mount a sophisticated defense.

Economic & Financial Analysis Service

ICF International provides economic and financial analysis to public and private organizations seeking to assess policies and programs, understand a market, or improve competitive position. Our three guiding principles are to use the best staff, achieve the highest quality, and exceed client expectations.

Information & Data Management Service

ICF Incorporated offers proven expertise in information and data management to help clients collect, manage, analyze, and disseminate data in ways that maximize the value of their information assets and support decision-making to advance their missions. Information and data management is an increasingly important issue for all organizations as the volume of data being generated, gathered, and stored increases exponentially. ICF understands that data and the information that can be gleaned from it now represent some of the most valuable assets organizations possess.

IT Solutions Service

ICF Incorporated provides government agencies and commercial organizations with IT management services and IT solutions to effectively share information, understand complex situations, and maximize resources and efficiencies. ICF programmers, planners, and systems engineers work hand in hand with in-house subject matter experts and program specialists in areas such as health, energy, homeland security, education, and the environment. Our multidisciplinary teams ensure that enterprise architecture and systems adapt to agency parameters, integrate with overall strategy, and evolve with changes in the regulatory and technical landscape.

Modeling & Simulation Service

ICF Incorporated advances the art and science of modeling and simulation through our understanding of environmental systems and how human activities impact them, coupled with our sophisticated statistical analyses, innovative decision support applications, and applied research.

Organizational Learning & Performance Service

ICF Incorporated provides organizational learning and performance solutions that help clients improve their people, processes, and programs. Amid changes in mission and technology systems, large-scale retirements, budget constraints, and increasing demands for transparency in compensation, ICF strategically guides clients to achieve measurable workforce and performance improvements.

Performance Management Service

ICF Incorporated provides performance management services that help organizations promote growth, initiative, performance, and accountability. ICF International`s performance management services range from establishing performance metrics to facilitating the transition to a pay-for-performance environment to designing sophisticated performance management systems. ICF helps public and private sector organizations improve their processes to select, manage, and evaluate the performance of their investments in programs, services, and human capital. Performance metrics and outcomes that extend beyond traditional financial metrics must be established, incorporated, and evaluated periodically to determine appropriate strategies and gauge the impact of results on objectives and strategic mission.